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For Companies At a Glance
- Tasks: Provide top-notch tech support, troubleshoot issues, and manage systems for clients.
- Company: Realtime Recruitment is a growing success story in Northern Ireland's staffing and recruiting industry.
- Benefits: Enjoy 30 days annual leave, private healthcare, paid training, and regular team events.
- Why this job: Join a friendly, collaborative culture where you can make a real impact and grow your career.
- Qualifications: 3+ years experience in IT support, a passion for problem-solving, and relevant certifications preferred.
- Other info: Full-time role with opportunities for professional development and travel.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a growing local MSP, is expanding its technical team and is seeking experienced IT Support Engineers at both Level 2 and Level 3. These roles offer strong development opportunities and exposure to a wide range of modern technologies.
Overview
You’ll provide hands‑on technical support across servers, networks, cloud platforms, and security tools. Working both remotely and on‑site, you’ll handle day‑to‑day troubleshooting, project support, and client engagement while maintaining high service standards.
Core Responsibilities
- Resolve hardware, software, and network issues across diverse client environments.
- Configure and maintain Windows Server, desktops, networking equipment, and VPNs.
- Assist with system monitoring, patching, backups, and security checks.
- Contribute to infrastructure and cloud project delivery.
- Maintain accurate technical documentation and provide guidance to colleagues.
- Work directly with clients to ensure smooth delivery and excellent service.
Technical Skills
- Strong experience in Microsoft technologies: AD, GPO, DNS, DHCP, IIS, RDS.
- Good understanding of VLANs, routing fundamentals, switching, and firewalls.
- Proficiency with VPN technologies, particularly IPSec and remote client setups.
- Windows Server (2016–2022) and Windows 10/11 experience.
- Microsoft 365 troubleshooting and administration.
- Knowledge of backup/DR solutions and endpoint security tools (SentinelOne, CrowdStrike, ESET, Fortinet).
- Experience with MSP platforms such as NinjaOne, ConnectWise, Halo PSA, or Autotask is advantageous.
What We’re Looking For
- At least 3 years in an MSP environment.
- Strong problem‑solving abilities and communication skills.
- Proactive, adaptable mindset with a customer‑first approach.
- Full UK driving licence and willingness to travel. (4 days a week onsite, 1 WFH)
- Certifications (Microsoft, Fortinet, Dell) are a bonus.
- Degree or equivalent hands‑on experience.
- 30 days annual leave and pension from day one.
- Private healthcare and wellbeing cover.
- Paid training and industry certifications.
- On‑site parking, modern tech environment, and regular team events.
- Clear pathways for progression within a growing NI‑based MSP.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Staffing and Recruiting
Location
Magherafelt, Northern Ireland, United Kingdom
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Information Technology Support Engineer employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and VPN technologies. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of scenarios where you've successfully resolved technical issues, as this will highlight your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research StudySmarter and its values. Understanding our mission and how we operate will help you align your answers with what we’re looking for, making you a more attractive candidate during the interview process.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Infrastructure, networking, and cloud technologies. Use specific examples to demonstrate your skills in troubleshooting and client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention your experience with the required technologies and how you can contribute to the company's success.
Highlight Certifications: If you have any relevant vendor certifications (like Microsoft or Fortinet), make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, teamwork, and adaptability. These are crucial for liaising with clients and working within internal teams.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Infrastructure, networking, and VPN technologies. Highlight specific projects or challenges you've tackled in these areas to demonstrate your expertise.
✨Emphasise Problem-Solving Abilities
Since the role involves troubleshooting various issues, share examples of how you've effectively resolved technical problems in the past. This will show your potential employer that you can think on your feet and provide excellent client service.
✨Familiarise Yourself with Company Tools
Research the MSP tools mentioned in the job description, such as NinjaOne or ConnectWise. If you have experience with similar tools, be ready to discuss how you used them to improve efficiency or support clients.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about their team culture, ongoing projects, or opportunities for professional development to demonstrate your enthusiasm for joining their team.
