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- Tasks: Provide top-notch tech support, troubleshoot issues, and manage systems for clients.
- Company: Realtime Recruitment is a growing success story in Northern Ireland's staffing and recruiting industry.
- Benefits: Enjoy 30 days annual leave, private healthcare, paid training, and regular team events.
- Why this job: Join a friendly, collaborative culture where you can make a real impact and grow your career.
- Qualifications: 3+ years experience in IT support, a passion for problem-solving, and relevant certifications preferred.
- Other info: Full-time role with opportunities for professional development and travel.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Realtime Recruitment
Senior IT Recruitment Consultant at Realtime Recruitment
As an IT Support Engineer, you\’ll provide responsive and knowledgeable technical support to clients, working with internal teams and client stakeholders to resolve issues efficiently. This role involves both remote and on-site support.
Key Responsibilities
You\’ll deliver high-quality technical support across a wide range of systems, including:
- Providing remote and on-site support for various technologies.
- Troubleshooting hardware, software, and networking issues.
- Deploying and maintaining Windows servers, desktops, and networking equipment.
- Setting up and managing VPNs (client-based and site-to-site IPSec).
- Administering Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Teams).
- Performing system monitoring, maintenance, patching, and security checks.
- Assisting with infrastructure and cloud projects.
- Maintaining accurate documentation.
- Guiding team members and liaising with clients.
Technical Responsibilities
Solid experience is required in:
- Microsoft Infrastructure: Active Directory, Group Policy, DNS, DHCP, IIS, RDS.
- Networking: VLANs, routing, switching, firewall rules.
- VPN Technologies: Remote client and site-to-site IPSec VPNs.
- Operating Systems: Windows Server (2016-2022) and Windows (10-11).
- Cloud: Microsoft 365 administration.
- Backup & Disaster Recovery: Physical and virtual environments.
- Security: Experience with Endpoint security tools (SentinelOne, CrowdStrike, ESET) and Fortinet products is a strong advantage.
- MSP Tools: Experience with RMM/PSA tools (NinjaOne, ConnectWise, Halo PSA, Autotask) is highly desirable.
Qualifications
We\’re looking for someone with:
- Minimum 3 years of experience in a similar role.
- Passion for learning, problem-solving, and client service.
- Full UK driving licence and willingness to travel.
- Relevant vendor certifications (Microsoft, Fortinet, Dell) are desirable.
- Bachelor\’s degree in a related field or equivalent experience.
- 30 days annual leave (including bank holidays).
- Company pension scheme.
- Private healthcare & wellbeing cover.
- Paid technical training and industry certifications.
- Free on-site car parking.
- Regular team events and a collaborative culture.
- Career progression paths with dedicated professional development time.
- A values-driven, friendly, and collaborative work culture.
- A chance to make a real impact and be part of a growing NI-based success story.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Staffing and Recruiting
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Information Technology Support Engineer employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and VPN technologies. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of scenarios where you've successfully resolved technical issues, as this will highlight your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research StudySmarter and its values. Understanding our mission and how we operate will help you align your answers with what we’re looking for, making you a more attractive candidate during the interview process.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Infrastructure, networking, and cloud technologies. Use specific examples to demonstrate your skills in troubleshooting and client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention your experience with the required technologies and how you can contribute to the company's success.
Highlight Certifications: If you have any relevant vendor certifications (like Microsoft or Fortinet), make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, emphasise your soft skills such as communication, teamwork, and adaptability. These are crucial for liaising with clients and working within internal teams.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Infrastructure, networking, and VPN technologies. Highlight specific projects or challenges you've tackled in these areas to demonstrate your expertise.
✨Emphasise Problem-Solving Abilities
Since the role involves troubleshooting various issues, share examples of how you've effectively resolved technical problems in the past. This will show your potential employer that you can think on your feet and provide excellent client service.
✨Familiarise Yourself with Company Tools
Research the MSP tools mentioned in the job description, such as NinjaOne or ConnectWise. If you have experience with similar tools, be ready to discuss how you used them to improve efficiency or support clients.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about their team culture, ongoing projects, or opportunities for professional development to demonstrate your enthusiasm for joining their team.
