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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer success and drive service delivery.
- Company: Join a fast-growing consultancy based in Belfast, focused on global client relationships.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be a key player in shaping client strategies and driving impactful results.
- Qualifications: 8-10 years in customer success or account management, with strong leadership skills.
- Other info: Office presence required 4 days a week; reach out for more details!
The predicted salary is between 48000 - 72000 £ per year.
Exciting new opportunity for a strategic and hands-on Head of Customer Success to lead a dynamic team of 6-8 Customer Success Leads at a fast-growing consultancy headquartered in Belfast. This role is pivotal in expanding key customer accounts, cultivating long-term relationships, and driving high-value service delivery across their Tier 1 global client base.
What You'll Do:
- Lead and develop a high-performing Customer Success team, fostering collaboration and accountability
- Own and grow long-standing enterprise and global client relationships, ensuring consistent value delivery and renewal success
- Act as a trusted advisor to clients - identifying needs, navigating complex organisations, and guiding them through long consultative sales cycles
- Partner with senior leadership to shape account strategy, uncover budget opportunities, and position new services
- Embed best practices in account farming, client delivery, and stakeholder management
- Represent Customer Success at the leadership level and contribute to cross-functional growth initiatives
- Work closely with Sales, Product, and Delivery teams to ensure alignment across the customer journey
Role Requirements (Required):
- A proven Customer Success leader with 8–10 years’ experience in account management, consulting, or service delivery
- Experienced in managing Tier 1 accounts and building out strategic growth roadmaps
- Adept at selling services, not products, and skilled at teasing out client needs and cultivating opportunities
- A natural leader with a track record of building and mentoring multi-capability teams
- Excellent communicator with strong commercial acumen and stakeholder management skills
- Based in Northern Ireland, with the ability to be in the office 4 days a week
(Desirable):
- Background in consulting, enterprise training, or technology services
- Experience working with global clients and complex stakeholder ecosystems
Interested? Reach out today to Aoife Quinn at aoife.quinn@realtime.jobs for more information.
Head of Customer Success (Belfast, NI) employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (Belfast, NI)
✨Tip Number 1
Network with professionals in the Customer Success field, especially those who have experience with Tier 1 accounts. Attend industry events or webinars to connect with potential colleagues and learn about best practices.
✨Tip Number 2
Research the company’s current customer success strategies and be prepared to discuss how you can enhance them. Understanding their approach will help you demonstrate your strategic thinking during interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships and driven service delivery in previous roles. Be ready to share specific metrics or outcomes that highlight your impact.
✨Tip Number 4
Familiarise yourself with the latest trends in customer success and account management. Being knowledgeable about emerging tools and methodologies will show your commitment to continuous improvement and innovation.
We think you need these skills to ace Head of Customer Success (Belfast, NI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, and team leadership. Use specific examples that demonstrate your ability to manage Tier 1 accounts and develop strategic growth roadmaps.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role. Mention your experience in building and mentoring teams, as well as your skills in stakeholder management and consultative sales.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention how you successfully expanded client accounts or improved service delivery. This will help demonstrate your impact and suitability for the Head of Customer Success position.
Research the Company: Familiarise yourself with the consultancy's mission, values, and recent projects. Understanding their approach to customer success will allow you to tailor your application and show how you can contribute to their goals.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and accountability.
✨Understand the Client's Needs
Be ready to discuss how you identify and address client needs. Think of specific instances where you've navigated complex organisations and provided tailored solutions that led to successful outcomes.
✨Highlight Your Strategic Thinking
This role requires a strategic mindset. Prepare to talk about how you've shaped account strategies in previous roles, particularly in relation to Tier 1 accounts and long-term growth roadmaps.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing your commercial acumen and stakeholder management experiences.
