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For Companies At a Glance
- Tasks: Manage client accounts, drive growth, and ensure successful solution delivery.
- Company: Join a fast-growing tech company in Belfast focused on innovation.
- Benefits: Enjoy a supportive environment with opportunities for professional development.
- Why this job: Make a real impact while collaborating with diverse teams and clients.
- Qualifications: 1 year in a customer-facing role; strong analytical and communication skills required.
- Other info: Occasional UK travel for meetings and events may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients. This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.
Key Responsibilities
- Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
- Lead contract negotiations and upsell discussions that align client and company goals
- Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
- Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
- Support the onboarding of new clients and coordinate smooth handovers between teams
- Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
- Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
- Assist junior colleagues where appropriate and contribute to knowledge sharing within the team
- Resolve product-related issues efficiently by liaising with technical teams
What you’ll need for success:
Essential:
- Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting
- Proven experience managing multiple B2B accounts in a target-driven environment
- Strong analytical abilities and excellent proficiency in Microsoft Excel
- Excellent verbal and written communication skills
- Self-motivated with a demonstrable ability to learn new skills independently
Desirable:
- Familiarity with data-driven customer success strategies and/or CRM platforms
Please reach out to Aoife Quinn at aoife.quinn@realtime.jobs for further details.
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and B2B account management. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the technology sector, especially those who work in customer success roles. Attend industry events or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight any upselling or contract negotiation experiences to showcase your ability to drive growth.
✨Tip Number 4
Brush up on your analytical skills, particularly in Microsoft Excel. Being able to analyse data effectively will be crucial in monitoring account performance and providing insights to both clients and internal teams.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in technology or B2B environments. Use specific examples to demonstrate your ability to manage accounts and drive growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention how your skills align with the company's goals and how you can contribute to their growth.
Highlight Relevant Skills: Emphasise your analytical abilities and proficiency in Microsoft Excel, as these are crucial for the role. Provide examples of how you've used these skills in previous positions to achieve results.
Showcase Your Communication Skills: Since excellent verbal and written communication is essential, ensure your application is well-written and free of errors. Consider including examples of successful client interactions or presentations you've delivered.
How to prepare for a job interview at Realtime Recruitment
✨Know Your Clients
Before the interview, research the company’s existing clients and their industries. Understanding their needs and challenges will help you demonstrate how you can strengthen client relationships and drive growth.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and how you've used it to improve customer success in previous roles. Highlight specific examples where your analytical abilities led to positive outcomes for clients.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview, especially around contract negotiations or upselling. Practise articulating how you would handle these situations, focusing on aligning client and company goals.
✨Demonstrate Team Collaboration
Since the role involves cross-functional collaboration, be ready to share examples of how you've worked effectively with other teams. Emphasise your communication skills and ability to coordinate efforts for seamless customer experiences.
