Project Manager in Birmingham

Recruitment Consultant | Client Delivery | IT Infrastructure, Helpdesk and Support

Main Purpose of Job

We believe in making work more productive and enjoyable by providing enterprise apps that deliver a consumer experience. We deliver field work force management solutions for a wide range of markets including health, local government, social housing, utilities, and facilities management.

This role as Project Manager is a key customer facing role and you will be responsible for managing the delivery of solutions through the entire project lifecycle to customers. You will manage colleagues, partners and third-party suppliers in the process and identify who the key stakeholders are to manage expectations.

You will be responsible for ensuring projects are delivered on time by meeting deadlines, within budget and to a quality standard defined by company standards. You will also manage risks and ensure their mitigation. The role also involves support of pre‑sales and after sales activities to commercial and account managers as required.

Reporting to the Delivery Director and working alongside a team of experienced colleagues you will have proven project management and implementation expertise on the supplier side of projects and will be responsible for the alignment and delivery of projects liaising with customers, partners, staff, and third‑party suppliers. You will be an excellent team player and be able to motivate your project teams to ensure their success.

The successful candidate, will have a demonstrable ability to learn, completed a recognised project management qualification and at least six years’ experience in a similar role. You will be highly motivated with the ability to learn innovative technologies quickly and have expertise in software implementation.

Key Responsibilities

• Manage customer projects working alongside customer and partner project managers
• Report to the managing consultant on project status, progress, and utilisation on a regular basis
• Understand the nature of contracts and commercials including milestones and deliverables
• Ensure an effective handover takes place from the sales team before project kick‑off
• Work in multi‑disciplinary teams and virtual teams in matrix style structures
• Manage colleagues, partners, and third‑party suppliers on projects
• Manage stakeholder expectations both from a customer perspective and internal perspective
• Liaise with the finance team to ensure accurate invoicing to customers
• Manage a project budget including production of a project statement
• Produce and monitor a detailed project plan, PID and RAID logs for each project
• Ensure a streamlined handover to the customer success team during implementation
• Ensure customer and internal expectations on project delivery are met
• Any other duties as assigned

Employee Specification

• Experience within the Public or Housing Sectors
• ICT (or related discipline) advanced level qualification and at least three years’ experience in a similar role
• PRINCE2, CAPM or PMP certified
• Implementation expertise working for a software company in a customer facing role
• Expertise through the project lifecycle: Project initiation and kick‑off; Project governance and stakeholder management; Risk management and mitigation; Effective handovers with internal teams; Project closure and lessons learned
• Excellent interpersonal and communication skills
• Excellent documentation and presentation skills
• Ability to learn, understand and support new applications and technologies
• Self‑motivated, results focused, able to work on own initiative and as part of a busy team
• Strong analytical & problem‑solving skills
• Planning and organisational abilities
• Ability to work quickly and accurately under pressure
• MS Office skills including Word, Excel and PowerPoint to an advanced standard
• Knowledge of field workforce management solutions
• Experience of change management or transformational projects
• Mobilise, optimise, strengthen product knowledge
• Experience of integration between systems
• Knowledge of one or more of the following markets: Local Government, Social Housing, Health Care, Utilities, Facilities Management

Employment Information

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management

Industry: Telecommunications

Location

Birmingham, England, United Kingdom

Contact: TK@realtime.jobs