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- Tasks: Lead a team in a fast-paced Network Operations Centre, ensuring smooth service delivery and incident management.
- Company: Join a growing command centre in Belfast with a focus on leadership and operational excellence.
- Benefits: Competitive salary, 15% shift allowance, structured training, and development opportunities.
- Why this job: Take on real responsibility and make an impact in a critical operational environment.
- Qualifications: 2+ years of people management experience and strong communication skills required.
- Other info: Enjoy a rolling 24/7 shift pattern with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are expanding a 24/7 Network Operations Command Centre in Belfast and are looking for an experienced NOC Shift Lead to play a key role in day-to-day operations. This is a newly created role offering real responsibility, visibility, and long-term growth.
If you are a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step.
What you will be doing:
- Lead and coordinate NOC engineers during your shift
- Allocate work and ensure tasks are handled by the appropriate teams
- Coordinate and manage major incidents and escalations
- Monitor service quality, SLAs, and operational performance
- Act as the primary point of contact during incidents
- Provide guidance and operational support to engineers
- Manage clear handovers between shifts
- Oversee team members based across multiple locations
What we are looking for:
- 2+ years' experience managing people in an operational or service environment
- Solid understanding of NOC or service delivery operations
- Proven ability to coordinate incidents under pressure
- Strong communication and stakeholder management skills
- Comfortable working a rolling 24/7 shift pattern
- Eligible for Security Clearance (SC minimum)
- Networking knowledge is advantageous but not essential
- Training budget available for suitable candidates
Shift Pattern:
- 4 on / 4 off rotation
- 7am–7pm (days) → 7pm–7am (nights)
Why apply?
- Join a new and growing command centre
- Leadership-focused role without being a technical escalation point
- Competitive salary with 15% shift allowance
- Structured support, training, and development opportunities
- Work in a critical, high-impact operational environment
Interview Process:
- Stage 1: Microsoft Teams
- Stage 2: Face-to-face interview
Apply now to take the next step in your NOC leadership career.
Network Operations Center Shift lead in Belfast employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center Shift lead in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the NOC Shift Lead role, especially your leadership skills and incident management expertise.
✨Tip Number 3
Showcase your problem-solving skills! During the interview, be ready to discuss specific incidents you've managed in the past. Highlight how you coordinated teams and handled pressure – this is key for a role like this.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Network Operations Center Shift lead in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and handling incidents. We want to see how your skills align with the NOC operations, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the NOC Shift Lead role. Share specific examples of your leadership style and how you've successfully managed incidents in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Realtime Recruitment
✨Know Your NOC Inside Out
Before the interview, make sure you understand the basics of Network Operations Centres and their functions. Brush up on incident management processes and service delivery metrics, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams, especially in high-pressure situations. Think about specific incidents you've handled and how you coordinated your team to achieve successful outcomes.
✨Communicate Clearly and Confidently
Strong communication is key for a NOC Shift Lead. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would manage escalations and communicate with stakeholders during incidents.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
