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- Tasks: Lead a dynamic NOC team, ensuring smooth operations and quick incident resolution.
- Company: Join a leading tech firm in Belfast with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Make a real impact by leading a team and improving network performance.
- Qualifications: Experience in NOC leadership and excellent communication skills required.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
24/7 NOC Shift Lead - Belfast
As a NOC Shift Lead, you will oversee shift operations, ensuring efficient incident resolution, SLA compliance, and strong communication with customers and stakeholders. You will act as an escalation point, guide the shift team, and drive continuous improvement across NOC processes.
Key Responsibilities:
- Operations
- Act as the first contact for customer faults via phone/email.
- Provide remote support and assist field engineers with configuration and link checks.
- Monitor network performance (SolarWinds) and respond to alerts promptly.
- Ensure incidents meet SLA targets and are documented with clear updates.
- Maintain proactive customer communication and escalate issues when required.
- Perform root cause analysis and contribute to service improvements.
- Allocate and oversee tasks across the shift, ensuring consistent service delivery.
- Support and mentor team members; provide guidance during incidents.
- Manage major incident escalations and liaise with senior management.
- Contribute to team development, training, and performance reviews.
- Ensure accurate handovers, customer updates, and system records.
- Coordinate with Carrier Management and third-party suppliers.
- Lead incident and fault resolution calls and ensure stakeholder alignment.
- Identify and implement improvements in monitoring and operational processes.
What We’re Looking For:
- Experience leading technical service or NOC teams.
- Strong background managing third-party suppliers and escalations.
- Ability to coordinate major incidents while maintaining BAU operations.
- Excellent verbal and written communication skills.
- Proven customer service excellence.
- Experience in ITIL-driven environments with strict SLAs.
- High attention to detail and ability to work under pressure.
- Eligible for Security Clearance (SC minimum; NPPV3 preferred).
For more information on this please apply within.
Network Operations Center Engineer - Shift Lead in Belfast employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center Engineer - Shift Lead in Belfast
✨Tip Number 1
Network Operations Center roles are all about communication, so practice your verbal skills! When you get the chance to chat with potential employers, make sure to clearly articulate your experience and how you can help them meet their SLA targets.
✨Tip Number 2
Show off your leadership skills! If you’ve led a team before, share specific examples of how you’ve guided your team through incidents. This will demonstrate your ability to manage major escalations and keep things running smoothly.
✨Tip Number 3
Don’t forget to highlight your problem-solving abilities! Be ready to discuss how you’ve performed root cause analysis in past roles and contributed to service improvements. This is key for any NOC Shift Lead position.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Network Operations Center Engineer - Shift Lead in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Shift Lead role. Highlight your experience in leading technical teams and managing incidents, as this will show us you’re a great fit for the position.
Showcase Communication Skills: Since communication is key in this role, emphasise your verbal and written communication skills in your application. Give examples of how you've effectively communicated with customers and stakeholders in the past.
Detail Your Technical Experience: We want to see your technical chops! Include specific details about your experience with network performance monitoring tools like SolarWinds and any ITIL-driven environments you've worked in.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Realtime Recruitment
✨Know Your NOC Inside Out
Before the interview, make sure you understand the key responsibilities of a NOC Shift Lead. Familiarise yourself with incident resolution processes, SLA compliance, and how to communicate effectively with customers and stakeholders. This knowledge will help you demonstrate your expertise and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience leading technical teams. Think of specific examples where you've successfully managed incidents or mentored team members. Highlight your ability to allocate tasks and ensure consistent service delivery, as this is crucial for the role.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential, practice articulating your thoughts clearly. During the interview, be concise but thorough in your responses. Use examples from your past experiences to illustrate your points, especially when discussing customer service excellence and handling escalations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare for scenarios related to major incident management and how you would coordinate with third-party suppliers. Think about how you can contribute to continuous improvement in NOC processes, as this will show your proactive mindset.
