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- Tasks: Lead and manage critical IT incidents, bringing order to chaos.
- Company: Dynamic tech company in Belfast with a focus on incident management.
- Benefits: Competitive salary, on-call allowance, hybrid working, and growth opportunities.
- Other info: Join a senior operational team with genuine career advancement potential.
- Why this job: Be the calm in the storm and make impactful decisions in high-pressure situations.
- Qualifications: Experience in incident management and strong communication skills under pressure.
The predicted salary is between 60000 - 60000 £ per year.
Are you the person who stays calm when everything else is on fire? Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.
We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large-scale organisations.
What You’ll Be Doing:
- Owning and driving major incidents from start to finish
- Leading crisis calls and coordinating technical teams
- Keeping stakeholders updated with clear, confident communication
- Ensuring incidents are resolved within SLA targets
- Reviewing incidents and driving continuous improvement
- Making key decisions when it matters most
What We’re Looking For:
- Experience in Incident / Major Incident Management
- Strong communication skills under pressure
- Ability to lead teams you may have never worked with before
- ITIL awareness
- Experience with Remedy or similar ticketing tools is a bonus
- Resilient, decisive, and calm in fast-paced environments
The Details:
- Belfast (Hybrid – 3 days onsite)
- £60,000 salary
- £50 on-call allowance
- Shift-based role with rota/on-call cover
- Genuine growth opportunity within a senior operational team
Important Requirements:
- Candidates must already have full working rights in the UK
- Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance
- No relocation package available
- No visa sponsorship offered
If you thrive in high-stakes environments and love being the one who turns problems into solutions, this could be your next move. Apply now or message me directly for a confidential chat.
Incident Manager in Belfast employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common incident management scenarios. Think about how you would handle high-pressure situations and be ready to share your experiences. We want to see that calm under fire!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as an Incident Manager, you'll need to keep stakeholders updated, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Incident Manager in Belfast
Some tips for your application 🫡
Show Your Calm Under Pressure: In your application, highlight experiences where you’ve managed high-pressure situations. We want to see how you stay cool when everything’s on fire, just like the role requires!
Communicate Clearly: Since strong communication is key for this position, make sure your written application reflects that. Use clear and confident language to convey your thoughts, just as you would in a crisis call.
Tailor Your Experience: Don’t just list your past jobs; connect your experience directly to incident management. We’re looking for specific examples of how you’ve led teams and resolved incidents effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Realtime Recruitment
✨Know Your Incidents
Before the interview, brush up on your experience with major incidents. Be ready to discuss specific examples where you successfully managed high-pressure situations. This will show that you can stay calm and lead effectively when things get chaotic.
✨Communicate Clearly
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Think about how you would update stakeholders during a crisis call and be prepared to demonstrate this in your responses.
✨Familiarise with ITIL and Tools
Make sure you have a solid understanding of ITIL principles and any relevant ticketing tools like Remedy. Being able to speak knowledgeably about these will give you an edge and show that you're serious about the role.
✨Show Your Resilience
Prepare to discuss how you've handled stressful situations in the past. Highlight your ability to make quick decisions and lead teams under pressure. This will help convey that you’re the right fit for managing critical incidents.