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- Tasks: Provide top-notch technical support, troubleshooting issues and managing systems.
- Company: Join Realtime Recruitment, a growing success story in Northern Ireland's tech scene.
- Benefits: Enjoy 30 days annual leave, private healthcare, and paid training opportunities.
- Why this job: Be part of a collaborative culture where your impact truly matters.
- Qualifications: 3+ years experience in IT support, with a passion for problem-solving and client service.
- Other info: Full-time role with career progression paths and regular team events.
The predicted salary is between 28000 - 42000 £ per year.
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This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Realtime Recruitment
Senior IT Recruitment Consultant at Realtime Recruitment
As an IT Support Engineer, you\’ll provide responsive and knowledgeable technical support to clients, working with internal teams and client stakeholders to resolve issues efficiently. This role involves both remote and on-site support.
Key Responsibilities
You\’ll deliver high-quality technical support across a wide range of systems, including:
- Providing remote and on-site support for various technologies.
- Troubleshooting hardware, software, and networking issues.
- Deploying and maintaining Windows servers, desktops, and networking equipment.
- Setting up and managing VPNs (client-based and site-to-site IPSec).
- Administering Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Teams).
- Performing system monitoring, maintenance, patching, and security checks.
- Assisting with infrastructure and cloud projects.
- Maintaining accurate documentation.
- Guiding team members and liaising with clients.
Technical Responsibilities
Solid experience is required in:
- Microsoft Infrastructure: Active Directory, Group Policy, DNS, DHCP, IIS, RDS.
- Networking: VLANs, routing, switching, firewall rules.
- VPN Technologies: Remote client and site-to-site IPSec VPNs.
- Operating Systems: Windows Server (2016-2022) and Windows (10-11).
- Cloud: Microsoft 365 administration.
- Backup & Disaster Recovery: Physical and virtual environments.
- Security: Experience with Endpoint security tools (SentinelOne, CrowdStrike, ESET) and Fortinet products is a strong advantage.
- MSP Tools: Experience with RMM/PSA tools (NinjaOne, ConnectWise, Halo PSA, Autotask) is highly desirable.
Qualifications
We\’re looking for someone with:
- Minimum 3 years of experience in a similar role, ideally in an MSP.
- Passion for learning, problem-solving, and client service.
- Full UK driving licence and willingness to travel.
- Relevant vendor certifications (Microsoft, Fortinet, Dell) are desirable.
- Bachelor\’s degree in a related field or equivalent experience.
- 30 days annual leave (including bank holidays).
- Company pension scheme.
- Private healthcare & wellbeing cover.
- Paid technical training and industry certifications.
- Free on-site car parking.
- Regular team events and a collaborative culture.
- Career progression paths with dedicated professional development time.
- A values-driven, friendly, and collaborative work culture.
- A chance to make a real impact and be part of a growing NI-based success story.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Staffing and Recruiting
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2nd line Support Engineer employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and VPN technologies. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical challenges you've faced and how you resolved them. This will highlight your ability to think on your feet and provide effective support.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. They can provide valuable insights about the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your passion for learning and professional development. Mention any relevant certifications or training you've pursued, as this aligns with the company's values and commitment to employee growth.
We think you need these skills to ace 2nd line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Infrastructure, networking, and VPN technologies. Use specific examples to demonstrate your skills in troubleshooting and client service.
Craft a Strong Cover Letter: In your cover letter, express your passion for problem-solving and learning. Mention your experience in similar roles and how it aligns with the responsibilities outlined in the job description. Be sure to convey your enthusiasm for working with clients and internal teams.
Highlight Relevant Certifications: If you have any vendor certifications (like Microsoft or Fortinet), make sure to include them prominently in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Infrastructure, networking, and VPN technologies. Be prepared to discuss specific examples of how you've troubleshot issues or deployed systems in previous roles.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to share instances where you successfully resolved complex technical problems, especially under pressure or tight deadlines.
✨Familiarise Yourself with the Company Culture
Research Realtime Recruitment and understand their values and work culture. Being able to articulate why you want to work there and how you align with their mission can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Have a list of insightful questions ready to ask about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
