At a Glance
- Tasks: Coordinate international relocations, providing exceptional customer service and managing all aspects of the process.
- Company: Join Cartus, a global leader in corporate relocation with a focus on diversity and inclusion.
- Benefits: Enjoy remote work, extensive training, 23 days holiday, private medical scheme, and wellbeing initiatives.
- Other info: Work from home with opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact by helping people navigate their relocation journeys in a dynamic environment.
- Qualifications: Strong customer service skills and ability to manage multiple tasks in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
Department: International Assignment Services
Reports To: Client Services Manager
About Cartus: Cartus is a global trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences.
Our Winning Behaviours:
- Obsess About Growth.
- Always Find A Better Way.
- Relentlessly Focus On Talent.
- Achieve Exceptional Results.
About the role: Due to continued growth and success we are looking for enthusiastic customer service professionals to work in a varied and fast paced environment which offers great benefits and long term career opportunities. In this role, you will be working from home, supplied with virtual onboarding and training. With occasional travel to our Swindon Hub, you do have to be located within the UK for this role.
You will serve as the prime navigator and owner of the relocation process for the assignees from start to finish, coordinating every aspect of the relocation process.
Some of your Duties and Responsibilities will include:
- Act as the single point of contact and coordination for all phases of the international relocation process.
- Coordinate and manage the delivery of all relocation services based on individual client policies.
- Build long term relationships with all customers and ensure excellent customer service is provided in a timely manner.
- Manage and maintain all internal and external relationships.
- Take responsibility for all elements of the relocation and demonstrate knowledge on all services and products.
About you: Previous experience in global mobility is desired but not essential. This role operates at a professional level, requiring the holder to think laterally and be highly flexible. You will bring a minimum of 2-3 years’ experience in a role which requires strong customer service/coordination/project management skills.
You must have excellent organisation and multi-tasking skills and be able to work both on personal initiative and in a team environment. The ideal candidate will have experienced travelling and living abroad, great customer service skills or have a strong project coordination background.
Why Join Us: As a Cartus employee you will be part of a global company that focuses on diversity, inclusion, and equality. We foster a supportive, fun, and open environment. Cartus supports their employees in different ways, from career and professional development to physical and mental wellbeing.
As a Cartus employee you will have access to the below and more:
- Extensive new hire training
- Full IT equipment provided
- Reward & Recognition Programmes
- 23 days holiday plus bank holidays
- Additional days off for your birthday and for Christmas Eve
- Private Medical Scheme
- Long Term Sickness insurance
- Pension Scheme
- Life Insurance
- Employee discount platforms
- Wellbeing initiatives
- Employee Resource Groups
Consultant International Relocation employer: Realogy
Contact Detail:
Realogy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant International Relocation
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Cartus' values and winning behaviours. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing exceptional service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! In a fast-paced environment like this, being organised is key. Prepare to discuss how you manage multiple tasks and priorities, maybe even share a tool or method you use to keep everything on track.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Consultant International Relocation
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and international relocation shine through. We want to see that you're excited about the role and ready to tackle new challenges head-on!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service or project management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Realogy
✨Know Your Stuff
Before the interview, make sure you understand Cartus and their approach to international relocation. Familiarise yourself with their winning behaviours like 'Obsess About Growth' and 'Always Find A Better Way'. This will show that you're genuinely interested in the company and its values.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think of specific situations that highlight your ability to manage relationships and coordinate effectively.
✨Demonstrate Flexibility and Creativity
Cartus values individuals who can think creatively and adapt to changing circumstances. Be ready to discuss times when you've had to think on your feet or come up with innovative solutions in a fast-paced environment. This will illustrate your ability to thrive in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Consider asking about the training process or how success is measured in the role.