Chiropractic Assistant in Falkirk

Realm Chiropractic is a vibrant and dedicated healthcare partner within the Cupar community. By joining our team, you will work alongside committed healthcare professionals who are passionate about improving the health and wellbeing of our valued patients and clients. The Chiropractic Assistant plays a vital role in delivering exceptional patient care, providing comprehensive administrative support, and ensuring the smooth and efficient running of the clinic at all times.

Key Responsibilities:

• Deliver a warm, professional welcome to all patients and visitors.
• Prepare patients for appointments and ensure a seamless clinic experience.
• Manage appointment scheduling and maintain the clinic diary with accuracy and attention to detail.
• Maintain patient records responsibly, ensuring strict confidentiality, integrity, and full GDPR compliance.
• Support the Chiropractor in day-to-day clinical operations.
• Handle new patient enquiries, build rapport, and communicate the message of vitalistic health with clarity and professionalism.
• Open and close the clinic as a key holder and lead shifts as required.

About You:

• Personal warmth, empathy, and strong interpersonal skills are essential.
• You will be confident meeting new people and understand your role as an ambassador for both vitalistic health and Realm Chiropractic.
• High levels of organisation, precision, and attention to detail.
• The ability to follow procedures carefully while also showing initiative.
• Strong communication skills and professional boundaries.
• A commitment to positive health outcomes for patients.
• Enthusiasm for professional development and continuous learning in line with clinic values.
• A growth mindset, viewing feedback as an opportunity to improve and thrive.

Principal Responsibilities / Key Areas of Job:

• Act as an ambassador for vitalistic health, chiropractic, and Realm, promoting clinic values at all times.
• Provide a warm, professional welcome to all patients, building rapport and trust.
• Handle enquiries (in person, phone, and online) with consistency, accuracy, and professionalism.
• Triage enquiries appropriately, ensuring timely and respectful responses.
• Clearly explain our services, processes, costs, and care plans to help manage patient expectations.
• Demonstrate empathy and emotional awareness, supporting patients who may feel nervous or uncertain.
• Work collaboratively with the Practice Manager, Chiropractor, massage therapists, yoga instructors, and visiting chiropractors to ensure accurate communication and cohesive patient care.
• Follow clinic policies, handbook guidance, and service scripts to ensure consistency and compliance.
• Uphold equality, diversity, inclusion, and non-judgemental practice at all times.
• Engage in continuous professional development and maintain pride in your role and the profession.

Administration:

• Accurately record and maintain patient information in full compliance with GDPR and data security requirements.
• Manage appointment scheduling and maintain clinic and chiropractor calendars with precision.
• Confidently use IT systems (email, digital documents, patient management software).
• Process payments and perform cashing up duties accurately and responsibly.
• Manage patient consent and documentation, including scanning and secure filing.
• Act as a key holder, responsibly opening and closing the clinic as required.

Clinic Operations & Housekeeping:

• Maintain high standards of cleanliness and hygiene throughout the clinic.
• Complete daily cleaning duties and maintain cleaning logs.
• Assist with stock management, including clinical and cleaning supplies.
• Ensure compliance with Health & Safety and safeguarding requirements.
• Complete all required in-house and external training.

Person Specification:

• Essential: Demonstrable experience in customer service, retail, hospitality, administration, or previous healthcare roles/settings.
• A high level of literacy, numeracy and IT skills.
• Desirable: A qualification or certification relevant to the essential experience criteria.
• Knowledge of vitalistic chiropractic care.

Employee Benefits:

• Free chiropractic care (X-rays not included) with a discounted rate for family.
• Competitive salaries, regularly benchmarked and annually reviewed.
• Free classes (yoga / pilates / qi gong - tai chi).
• One free 30-minute massage each month.
• Free healthy workplace refreshments.
• Uniform provided (shoes and trousers not included).
• Business-funded CPD and training.
• Company pension contribution.
• Business-funded team building and social events.

How to Apply:

Please complete an application form and return it, along with your up-to-date CV. Only applications with both elements will be considered for the role. Closing date: 12pm (noon) 20th March 2026.

Job Type: Part-time

Pay: £12.53 per hour

Expected hours: No less than 24 per week

Work Location: In person