At a Glance
- Tasks: Assist customers via phone, email, and live chat with queries and solutions.
- Company: Join Loaf, a leading premium furniture brand known for comfort and style.
- Benefits: Enjoy 25 days holiday, discounts, healthcare plan, and more perks.
- Other info: Dynamic work environment with opportunities for personal growth and inclusivity.
- Why this job: Be part of a friendly team making a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Job:
- Offer assistance to others and ask for help when needed
- Help with onboarding and buddying for new starters
- Working across telephone, email and live chat
- Help customers with sales queries, orders and order amendments, keeping other departments in the loop
- Keeping customers up to date with any product delays, handling queries and offering solutions
- Dealing with delivery failures and offering customers immediate advice and solutions in conjunction with the Deliveries team
- Providing advice, problem-solving and resolutions to customers who have experienced product issues
- Processing returns and exchanges
- Dealing with third-party furniture technicians to assess and complete repairs
- Monitor product quality issues and raise these with your manager
- Resolving all customer queries within the SLA
- Understand and comply with GDPR requirements
- Meeting daily interaction and quality targets
- Work proactively to deliver customer satisfaction scores (CSAT) to targets
We're looking for:
- Previous experience within a customer service role, ideally within a retail environment (experience of working within a premium brand would be amazing!)
- First-class communication and listening skills and the ability to adapt to individual customers
- The ability to work independently and show initiative
- Excellent attention to detail
- Resilience
- A patient and calm approach
- Target-driven with the ability to multitask
- A problem solver
And what about you? You’ll need to be warm, friendly, curious, and able to provide knowledgeable, professional experience we offer all of our lovely Loaf customers.
Some of our benefits:
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf? We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard. As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey.
CX Conversation Agent - Part Time in Nuneaton employer: Really Comfy Beds Limited
At Loaf, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. With generous benefits such as 25 days of holiday that increase with service, a comprehensive healthcare cash plan, and a commitment to employee growth, we ensure our staff feel supported both personally and professionally. Join us in our exciting journey as we continue to expand across the UK, all while making a positive impact on our customers' lives through our premium products.
StudySmarter Expert Advice🤫
We think this is how you could land CX Conversation Agent - Part Time in Nuneaton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Really Comfy Beds Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Really Comfy Beds Limited and let us see your personality shine through!
We think you need these skills to ace CX Conversation Agent - Part Time in Nuneaton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Really Comfy Beds Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Really Comfy Beds Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Really Comfy Beds Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Really Comfy Beds Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Really Comfy Beds Limited will surely appreciate.
