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- Tasks: Lead the team, ensure smooth service, and create a welcoming atmosphere for guests.
- Company: Roam Café Bistro, a vibrant hub for foodies and locals.
- Benefits: Free meals, competitive pay, and a share of tips.
- Why this job: Step into a leadership role and make a real impact on guest experiences.
- Qualifications: Experience in a fast-paced café or restaurant, with a proactive attitude.
- Other info: Join a supportive team in a stylish environment with growth opportunities.
Salary: From £13.50 per hour + Tips
Position: Full-time / Permanent
About Roam Café Bistro
Roam is more than just a place to grab a coffee or a bite; it’s a neighborhood hub designed for explorers, foodies, and locals alike. From busy brunch services to relaxed bistro evenings, we pride ourselves on high-quality ingredients, a welcoming atmosphere, and a service style that feels professional yet personal.
The Role
We are looking for a confident, hands-on Front of House (FOH) Supervisor to join our leadership team. You will be the "anchor" on the floor during busy shifts, ensuring the team stays on track and every guest leaves happier than when they arrived. This is a fantastic step for an experienced Senior Server or Barista looking to move into management within a growing, independent business.
Key Responsibilities:
- Lead the Floor: Oversee the daily flow of service, managing table rotations and ensuring guest wait times are kept to a minimum.
- Team Mentorship: Support and train junior staff on service standards, menu knowledge, and our POS system.
- Opening & Closing: Responsible for key-holding, cashing up tills, and ensuring the bistro is set up for success or safely tucked away for the night.
- Quality Control: Ensure every coffee, cocktail, and plate meets Roam’s standards before it reaches the table.
- Customer Relations: Handle bookings, resolve issues on the fly, and build a regular customer base through genuine hospitality.
What We’re Looking For:
- Experience: Previous experience in a fast-paced café, restaurant, or bistro environment (at least 1 year in a senior/supervisory role preferred).
- The "Roam" Vibe: You are energetic, proactive, and have a "nothing is too much trouble" attitude.
- Communication: You can give clear direction to a team while staying calm under pressure.
- Attention to Detail: You notice the small things - a wobbly table, a smudge on a glass, or a guest who needs a refill.
Perks & Benefits:
- Great Food & Drink: Free shift meals and specialty coffee.
- Growth: Opportunity to have a say in seasonal menu changes and event planning.
- Atmosphere: Work in a stylish, modern environment with a supportive and friendly team.
- Fair Pay: Competitive hourly rate plus a transparent share of tips.
Front of House Supervisor employer: Really Awesome Coffee
Contact Detail:
Really Awesome Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand the atmosphere and give you some great talking points during your chat.
✨Tip Number 2
Show off your leadership skills! When you're chatting with the hiring team, share specific examples of how you've mentored junior staff or handled busy shifts. We love to see that proactive attitude in action!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of a time when you resolved a customer issue on the spot. This will show us that you can keep calm under pressure and maintain that 'nothing is too much trouble' vibe we cherish.
✨Tip Number 4
Don’t forget to ask questions! Show us you're genuinely interested in the role by asking about team dynamics, menu changes, or how we celebrate successes. It’s a great way to connect and leave a lasting impression!
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you a great fit for Roam Café Bistro.
Tailor Your Experience: Make sure to highlight your relevant experience in fast-paced environments. We’re looking for someone who can lead the floor and mentor others, so mention any supervisory roles or training you've done in the past.
Be Specific About Your Skills: Don’t just list your skills; give us examples! Whether it’s managing a busy service or resolving customer issues, show us how you’ve made a difference in previous roles. We love details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Really Awesome Coffee
✨Know the Roam Vibe
Before your interview, get familiar with Roam Café Bistro's atmosphere and values. Visit the café if you can, or check out their social media to understand their style and customer interactions. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to mentor junior staff and keep the service running smoothly during busy times.
✨Demonstrate Attention to Detail
During the interview, be ready to discuss how you ensure quality control in service. Share specific instances where your attention to detail made a difference, whether it was fixing a wobbly table or ensuring every dish met high standards before serving.
✨Prepare for Customer Scenarios
Expect questions about handling customer relations. Think of scenarios where you've dealt with difficult customers or resolved issues on the spot. Show that you can maintain a calm demeanour under pressure while providing genuine hospitality.
