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- Tasks: Join us as an office administrator, handling diverse tasks from customer queries to event support.
- Company: Be part of a dynamic Mobile Café Franchise that's rapidly expanding in Coalville.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: This role offers variety, teamwork, and the chance to make a real impact in a growing business.
- Qualifications: Strong admin skills, excellent communication, and proficiency in Microsoft Office are essential.
- Other info: Occasional weekend work may be required; a driving licence is preferred but not mandatory.
The predicted salary is between 26000 - 36400 £ per year.
Starting Salary £26,000 (dependent on experience)
Full time: 40 hours per week - 08:30 - 17:00, Mon to Fri (very occasional weekend work)
Location: Coalville, Leicestershire
Reports to: Warehouse and Inventory Manager
We are looking for an enthusiastic office administrator to join our fast-growing Mobile Café Franchise business. This is a varied role, involving day to day administration for the main business and partner businesses, alongside sales/event/marketing support and assisting with picking and packing within the warehouse when required. The role is primarily office based with occasional warehouse work; duties and responsibilities (spanning across main and partner businesses) include but are not limited to:
- Answering phones, dealing with customer emails and requests
- Reception entry monitoring and greeting visitors
- Refreshments for visitors
- Responding to time sensitive franchisee issues and queries
- Checking inventory and maintaining stock levels
- Picking, packing and arranging collection and delivery of products
- Compiling and sending out regular customer correspondence
- Assisting with new franchisee administration tasks
- Liaising with clients and potential customers on the telephone
- Coordinating, scheduling and organising meetings and subcontractor works
- Filing, typing, drafting, scanning, copying, administrative functions, taking notes or minutes
- Directing event enquiries to the correct Franchisee or head office team member
- Supporting at consumer facing shows and events
- Assisting with social media posts
- Supporting Sales and Recruitment Manager with new Franchisee leads and discovery bookings
- Processing and uploading new leads to the database
- Carrying out follow up sales calls when required
- Booking travel and accommodation for field-based Hospitality Support Team
- Maintaining office cleanliness, including weekly vacuum cleaning, emptying bins as/when required
We are looking for someone with strong administrational skills, significant experience within a busy office environment and who will enjoy the varied nature of this role. Applicants must have an excellent telephone manner combined with superb oral and written communication skills; as well as a good working knowledge of Microsoft Office applications, including proficient use of Excel and Google Sheets. A good aptitude for learning basic IT systems is also important and a genuine commitment to high levels of customer service is essential.
A large portion of the tasks involved with this role will require good organisational skills, along with a high degree of self-motivation and the ability to manage your own workload. As we are a small team, a helpful attitude and willingness to pitch in with other tasks outside of the role when required is extremely important. Ideally hold a UK driving licence but not essential.
Business/Office Administrator in Coalville employer: Really Awesome Coffee
Contact Detail:
Really Awesome Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business/Office Administrator in Coalville
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Office applications like Excel and Google Sheets. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will help illustrate your ability to handle the varied nature of the role effectively.
✨Tip Number 3
Research our Mobile Café Franchise business and its partner businesses. Understanding our operations and values will allow you to tailor your conversation during the interview, demonstrating your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since a commitment to high levels of customer service is essential for this role, having specific examples ready will show that you understand the importance of this aspect in our business.
We think you need these skills to ace Business/Office Administrator in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your organisational skills and any experience you have with Microsoft Office, particularly Excel and Google Sheets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific tasks from the job description that you are excited about and how your skills align with their needs.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application is free of errors and clearly written. Use professional language and structure your documents well to reflect your strong written communication skills.
Highlight Adaptability: In your application, mention your ability to handle varied tasks and your willingness to assist with different responsibilities. This will demonstrate your flexibility and readiness to contribute to a small team.
How to prepare for a job interview at Really Awesome Coffee
✨Showcase Your Organisational Skills
Given the varied nature of the role, it's crucial to demonstrate your organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Highlight Your Communication Skills
Since the job involves a lot of interaction with customers and team members, be ready to discuss how you've effectively communicated in previous roles. Practice articulating your thoughts clearly and confidently.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office, especially Excel, is essential, brush up on your skills before the interview. Be prepared to discuss specific functions or features you are comfortable using and how they can benefit the role.
✨Demonstrate a Team Player Attitude
The company values a helpful attitude and willingness to assist with various tasks. Share examples that showcase your ability to work collaboratively and support your colleagues in a busy environment.
