At a Glance
- Tasks: Support staff with IT issues and maintain enterprise infrastructure.
- Company: RealityMine, a leader in data-driven insights for top brands.
- Benefits: Hybrid working, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with flexible working hours.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
RealityMine has been a pioneer in delivering data driven insights to the world's largest brands for over a decade. Our platform provides unique data solutions to our clients enabling them to make strategic, informed decisions powered by data from real people, collected in a privacy safe way. As we continue to expand, we’re seeking an IT Support Engineer who will play a key role in our engineering team, working to support our staff and business.
The Role
RealityMine are looking for a talented and enthusiastic support engineer to join our team supporting the staff and the business in delivering large scale market research projects. This role involves working directly with the staff to support their IT experience, resolving issues and facilitating their work. This will involve the technical support of end user devices across MacOS and Windows, management of SaaS applications such as Office 365 and the Atlassian suite, monitoring and patching of servers and day to day maintenance of enterprise IT infrastructure. As our US staff base grows, there is also an increasing need to overlap with US based time zones. This means after a settling in period, you may be required to work with aligned or partially aligned hours. Our offices are in Manchester and the role consists of hybrid working, where we ask for our team to be in the office for collaboration and teambuilding 2 days per week. The rest of the week is up to you; deep focus at home, or more of the same!
Key Responsibilities
- Working through the IT Helpdesk tasks
- Resolving technical support issues
- Provisioning and procurement of new hardware and software
- Applying security patches and updates
- Working alongside engineering, testing, user experience and other roles
- Adhering to Company Policies and Procedures with respect to Security, Quality and Health
IT Support Engineer employer: RealityMine
RealityMine is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for IT Support Engineers to thrive. With a strong emphasis on employee growth, we offer opportunities for professional development while supporting large-scale market research projects in a hybrid working environment. Our Manchester office provides a vibrant atmosphere where teamwork and creativity are encouraged, ensuring that our staff can make meaningful contributions to the data-driven insights we deliver to clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at RealityMine on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting MacOS and Windows issues, as well as your experience with SaaS applications like Office 365. We want to see your expertise shine!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with the team, express your passion for IT support and how you can contribute to the success of large-scale market research projects. We love seeing candidates who are genuinely excited about what we do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at RealityMine. Let’s get you on board!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience with MacOS, Windows, and SaaS applications like Office 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your enthusiasm for the role and explain why you’re a great fit for our team. Don’t forget to mention any experience you have with IT support and working in hybrid environments.
Showcase Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RealityMine
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MacOS and Windows support. Familiarise yourself with common issues and solutions, as well as the SaaS applications mentioned in the job description like Office 365 and Atlassian suite. Being able to discuss specific examples of how you've resolved similar issues in the past will really impress.
✨Show Your Problem-Solving Skills
During the interview, be prepared to demonstrate your problem-solving abilities. You might be asked to walk through a hypothetical technical issue. Think aloud as you work through it, showing your thought process. This will help the interviewers see how you approach challenges and your ability to think on your feet.
✨Emphasise Team Collaboration
RealityMine values teamwork, so highlight your experience working collaboratively with others. Share examples of how you've supported colleagues in the past or contributed to team projects. This will show that you're not just technically skilled but also a great fit for their team-oriented culture.
✨Be Ready for Time Zone Flexibility
Since the role may require overlapping with US time zones, be ready to discuss your availability and flexibility. If you have experience working across different time zones, share that too. It shows you're adaptable and willing to meet the needs of the business as it grows.
