At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance bonuses, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer success and driving growth.
- Qualifications: Experience in account management or sales with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions:
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. We specialise in:
- ERP Solutions
- IT Managed Service Provision
- Cloud Hosting Services
- Development and System Integration Consultancy
Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role:
As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.
Success in this role will be measured against key commercial and service-driven KPIs, including:
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities:
- Client Relationship Management:
- Act as the primary point of contact for a portfolio of clients
- Build long-term, strategic relationships with key stakeholders
- Conduct regular account review meetings
- Ensure clients fully utilise and gain value from their solutions
- Account Growth & Revenue Generation:
- Identify upsell and cross-sell opportunities across software, services, and hosting
- Work closely with pre-sales and technical teams to scope solutions
- Deliver proposals, pricing, and commercial negotiations
- Drive consistent revenue growth within assigned accounts
- Retention & Customer Success:
- Proactively manage renewal cycles to maximise retention
- Identify at-risk accounts and implement recovery plans
- Ensure smooth onboarding and ongoing client engagement
- Drive adoption of additional services to increase stickiness
- Internal Collaboration:
- Work closely with Sales, Marketing, and Technical teams
- Share client insights to support campaigns and product development
- Ensure seamless handover from new business to account management
About you:
Skills & Experience Required:
Essential:
- Proven experience in Account Management, Customer Success, or Sales
- Strong commercial awareness and ability to identify growth opportunities
- Experience managing long-term client relationships
- Excellent communication and stakeholder management skills
- Ability to manage multiple accounts and priorities
Desirable:
- Experience within IT, software, ERP, or CRM environments
- Knowledge of Sage products
- Experience selling or managing managed services / hosting solutions
- Understanding of subscription-based or recurring revenue models
Key Competencies:
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution-led thinking
- Organisation and pipeline management
- Data-driven decision making (KPI-focused)
What we offer:
- Competitive salary (£30k-£35k) with performance-based incentives
- Opportunity to work with industry-leading software solutions
- Ongoing training and professional development
- Supportive, collaborative team environment
Why Join Reality Solutions?
At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.
Please click the APPLY button to send your CV and covering letter for this role.
Account Manager in Yorkshire employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through ongoing training and professional development, we empower our team to build meaningful client relationships while driving commercial success. Join us to be part of a supportive culture that values your contributions and rewards performance with competitive salaries and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if they relate to account management. This will help you tailor your answers and show that you’re genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Account Manager. Highlight your relationship-building skills and any success stories that demonstrate your ability to grow accounts and retain clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Account Manager in Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and driving account growth, as these are key for us at Reality Solutions.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and built strong relationships with clients.
Showcase Your Skills:Don’t forget to showcase your skills that align with our needs, like commercial awareness and problem-solving abilities. Use clear examples to demonstrate how you’ve used these skills in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Reality Solutions Ltd
✨Know Your Client Portfolio
Before the interview, research Reality Solutions and their client base. Understand their business management software solutions and think about how you can add value to their existing clients. This will show your genuine interest and help you discuss how you can enhance customer outcomes.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built long-term relationships in previous roles. Be ready to discuss specific strategies you've used to maintain client satisfaction and retention, as this is crucial for an Account Manager position.
✨Showcase Your Commercial Awareness
Familiarise yourself with key commercial metrics like Client Retention Rate and Customer Lifetime Value. Be prepared to discuss how you’ve contributed to these metrics in past roles and how you plan to drive growth at Reality Solutions.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Inquire about their approach to client engagement and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
