At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance bonuses, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing client success and driving growth.
- Qualifications: Experience in account management or customer success is essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions:
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. We specialise in:
- ERP Solutions
- IT Managed Service Provision
- Cloud Hosting Services
- Development and System Integration Consultancy
Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role:
As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including:
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for a portfolio of clients, build long-term, strategic relationships with key stakeholders, conduct regular account review meetings, ensure clients fully utilise and gain value from their solutions.
- Account Growth & Revenue Generation: Identify upsell and cross-sell opportunities across software, services, and hosting, work closely with pre-sales and technical teams to scope solutions, deliver proposals, pricing, and commercial negotiations, drive consistent revenue growth within assigned accounts.
- Retention & Customer Success: Proactively manage renewal cycles to maximise retention, identify at-risk accounts and implement recovery plans, ensure smooth onboarding and ongoing client engagement, drive adoption of additional services to increase stickiness.
- Internal Collaboration: Work closely with Sales, Marketing, and Technical teams, share client insights to support campaigns and product development, ensure seamless handover from new business to account management.
About you:
Skills & Experience Required:
- Essential: Proven experience in Account Management, Customer Success, or Sales, strong commercial awareness and ability to identify growth opportunities, experience managing long-term client relationships, excellent communication and stakeholder management skills, ability to manage multiple accounts and priorities.
- Desirable: Experience within IT, software, ERP, or CRM environments, knowledge of Sage products, experience selling or managing managed services / hosting solutions, understanding of subscription-based or recurring revenue models.
Key Competencies:
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution-led thinking
- Organisation and pipeline management
- Data-driven decision making (KPI-focused)
What we offer:
- Competitive salary (£30k-£35k) with performance-based incentives
- Opportunity to work with industry-leading software solutions
- Ongoing training and professional development
- Supportive, collaborative team environment
Why Join Reality Solutions?
At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.
Please click the APPLY button to send your CV and covering letter for this role.
Account Manager in Leeds employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through ongoing training and professional development, we empower our team to build meaningful client relationships while driving commercial success. Join us to be part of a supportive culture that values your contributions and rewards performance with competitive salaries and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Reality Solutions Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Reality Solutions Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Reality Solutions Ltd:When writing your cover letter, make sure to tailor your message specifically for Reality Solutions Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Reality Solutions Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Reality Solutions Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Reality Solutions Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Reality Solutions Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
