At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance bonuses, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer success and driving growth.
- Qualifications: Experience in account management or sales with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions:
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role:
As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.
Success in this role will be measured against key commercial and service-driven KPIs, including:
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities:
Client Relationship Management:- Act as the primary point of contact for a portfolio of clients
- Build long-term, strategic relationships with key stakeholders
- Conduct regular account review meetings
- Ensure clients fully utilise and gain value from their solutions
- Identify upsell and cross-sell opportunities across software, services, and hosting
- Work closely with pre-sales and technical teams to scope solutions
- Deliver proposals, pricing, and commercial negotiations
- Drive consistent revenue growth within assigned accounts
- Proactively manage renewal cycles to maximise retention
- Identify at-risk accounts and implement recovery plans
- Ensure smooth onboarding and ongoing client engagement
- Drive adoption of additional services to increase stickiness
- Work closely with Sales, Marketing, and Technical teams
- Share client insights to support campaigns and product development
- Ensure seamless handover from new business to account management
About you:
Skills & Experience Required:
Essential:
- Proven experience in Account Management, Customer Success, or Sales
- Strong commercial awareness and ability to identify growth opportunities
- Experience managing long-term client relationships
- Excellent communication and stakeholder management skills
- Ability to manage multiple accounts and priorities
Desirable:
- Experience within IT, software, ERP, or CRM environments
- Knowledge of Sage products
- Experience selling or managing managed services / hosting solutions
- Understanding of subscription-based or recurring revenue models
Key Competencies:
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution-led thinking
- Organisation and pipeline management
- Data-driven decision making (KPI-focused)
What we offer:
- Competitive salary (£30k-£35k) with performance-based incentives
- Opportunity to work with industry-leading software solutions
- Ongoing training and professional development
- Supportive, collaborative team environment
Why Join Reality Solutions?
At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.
Please click the APPLY button to send your CV and covering letter for this role.
Account Manager in Kingston upon Hull employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through ongoing training and professional development, we empower our team to build meaningful client relationships while driving commercial success. Join us to be part of a supportive culture that values your contributions and rewards performance with competitive salaries and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Kingston upon Hull
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in account management. We want to demonstrate how we've built strong client relationships and driven growth—this will set us apart from the competition.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with us. Focus on those key competencies like relationship building and commercial negotiation. The more we practice, the more confident we'll be when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach to show how we align with Reality Solutions' mission and values. Let’s make that connection!
We think you need these skills to ace Account Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and driving account growth. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our mission at Reality Solutions. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs like client retention and revenue growth. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Reality Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand Reality Solutions' products and services inside out. Familiarise yourself with their ERP solutions, IT managed services, and cloud hosting. This will not only show your genuine interest but also help you discuss how you can add value to their clients.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or turned around at-risk accounts. Highlight your communication skills and how you’ve fostered trust with stakeholders.
✨Be KPI-Focused
Reality Solutions measures success through various KPIs like client retention and account growth. Come prepared with specific metrics from your previous roles that demonstrate your ability to meet or exceed these targets. This will show that you understand the commercial side of account management.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how they measure customer satisfaction, or what challenges the company currently faces in client retention. This shows your proactive mindset and genuine interest in contributing to their success.
