At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance incentives, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer outcomes and driving growth.
- Qualifications: Experience in Account Management or Customer Success is essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions: Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. We specialise in:
- ERP Solutions
- IT Managed Service Provision
- Cloud Hosting Services
- Development and System Integration Consultancy
Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role: As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including:
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for a portfolio of clients, build long-term, strategic relationships with key stakeholders, conduct regular account review meetings, ensure clients fully utilise and gain value from their solutions.
- Account Growth & Revenue Generation: Identify upsell and cross-sell opportunities across software, services, and hosting, work closely with pre-sales and technical teams to scope solutions, deliver proposals, pricing, and commercial negotiations, drive consistent revenue growth within assigned accounts.
- Retention & Customer Success: Proactively manage renewal cycles to maximise retention, identify at-risk accounts and implement recovery plans, ensure smooth onboarding and ongoing client engagement, drive adoption of additional services to increase stickiness.
- Internal Collaboration: Work closely with Sales, Marketing, and Technical teams, share client insights to support campaigns and product development, ensure seamless handover from new business to account management.
About you: Skills & Experience Required:
- Essential: Proven experience in Account Management, Customer Success, or Sales, strong commercial awareness and ability to identify growth opportunities, experience managing long-term client relationships, excellent communication and stakeholder management skills, ability to manage multiple accounts and priorities.
- Desirable: Experience within IT, software, ERP, or CRM environments, knowledge of Sage products, experience selling or managing managed services / hosting solutions, understanding of subscription-based or recurring revenue models.
Key Competencies:
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution-led thinking
- Organisation and pipeline management
- Data-driven decision making (KPI-focused)
What we offer: Competitive salary (£30k-£35k) with performance-based incentives, opportunity to work with industry-leading software solutions, ongoing training and professional development, supportive, collaborative team environment.
Why Join Reality Solutions? At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.
Please click the APPLY button to send your CV and covering letter for this role.
Locations
Account Manager in Hull, North East employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through ongoing training and professional development, we empower our team to build meaningful client relationships while driving commercial success. Join us to be part of a supportive culture that values your contributions and rewards performance with competitive salaries and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hull, North East
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with potential employers and other professionals. Don’t be shy—introduce yourself and share your passion for account management!
✨Tip Number 2
Leverage social media, especially LinkedIn. Update your profile to reflect your skills and experiences relevant to account management. Engage with posts from companies you’re interested in and don’t hesitate to reach out to hiring managers directly.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can add value as an Account Manager. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining Reality Solutions and being part of our mission to build long-term client partnerships.
We think you need these skills to ace Account Manager in Hull, North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and driving account growth, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant experience in IT or software solutions, as that’s a big plus for us.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve successfully managed accounts and driven revenue growth. We love seeing concrete results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Reality Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand Reality Solutions' products and services inside out. Familiarise yourself with their ERP solutions, IT managed services, and cloud hosting. This will not only show your genuine interest but also help you discuss how you can add value to their clients.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or turned around at-risk accounts. Be ready to discuss how you approach relationship-building and what strategies you use to maintain client satisfaction.
✨Be KPI-Focused
Since success in this role is measured against specific KPIs, come prepared to talk about how you've achieved similar metrics in previous roles. Whether it's client retention rates or revenue growth, having concrete examples will demonstrate your ability to meet their expectations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face in account management, or how they measure success. This shows that you're not just interested in the role, but also in contributing to the company's long-term goals.
