At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance bonuses, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing client success and driving growth.
- Qualifications: Experience in account management or sales with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. We specialise in:
- ERP Solutions
- IT Managed Service Provision
- Cloud Hosting Services
- Development and System Integration Consultancy
Our mission is to build long‑term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role
As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.
Key Performance Indicators
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for a portfolio of clients
- Build long‑term, strategic relationships with key stakeholders
- Conduct regular account review meetings
- Ensure clients fully utilise and gain value from their solutions
- Account Growth & Revenue Generation
- Identify upsell and cross‑sell opportunities across software, services, and hosting
- Work closely with pre‑sales and technical teams to scope solutions
- Deliver proposals, pricing, and commercial negotiations
- Drive consistent revenue growth within assigned accounts
- Retention & Customer Success
- Proactively manage renewal cycles to maximise retention
- Identify at‑risk accounts and implement recovery plans
- Ensure smooth onboarding and ongoing client engagement
- Drive adoption of additional services to increase stickiness
- Internal Collaboration
- Work closely with Sales, Marketing, and Technical teams
- Share client insights to support campaigns and product development
- Ensure seamless handover from new business to account management
About You
Skills & Experience Required
Essential
- Proven experience in Account Management, Customer Success, or Sales
- Strong commercial awareness and ability to identify growth opportunities
- Experience managing long‑term client relationships
- Excellent communication and stakeholder management skills
- Ability to manage multiple accounts and priorities
Desirable
- Experience within IT, software, ERP, or CRM environments
- Knowledge of Sage products
- Experience selling or managing managed services / hosting solutions
- Understanding of subscription‑based or recurring revenue models
Key Competencies
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution‑led thinking
- Organisation and pipeline management
- Data‑driven decision making (KPI‑focused)
What We Offer
- Competitive salary (£30k‑£35k) with performance‑based incentives
- Opportunity to work with industry‑leading software solutions
- Ongoing training and professional development
- Supportive, collaborative team environment
Why Join Reality Solutions
At Reality Solutions, we pride ourselves on delivering high‑quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success, giving you the opportunity to directly impact both your accounts and the wider business.
Account Manager in Hessle employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through ongoing training and professional development, we empower our Account Managers to build meaningful client relationships while driving commercial success. Join us to be part of a supportive team that values your contributions and rewards your efforts with competitive salaries and performance-based incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hessle
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Reality Solutions Ltd!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Account Manager in Hessle
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Reality Solutions Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Reality Solutions Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Reality Solutions Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
