At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance incentives, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing client success and driving growth.
- Qualifications: Experience in account management or customer success is essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: 30,000 - 35,000 per annum + bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions
Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. We specialise in:
- ERP Solutions
- IT Managed Service Provision
- Cloud Hosting Services
- Development and System Integration Consultancy
Our mission is to build long‑term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role
As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service‑driven KPIs, including:
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for a portfolio of clients, build long‑term, strategic relationships with key stakeholders, conduct regular account review meetings, ensure clients fully utilise and gain value from their solutions.
- Account Growth & Revenue Generation: Identify upsell and cross‑sell opportunities across software, services, and hosting, work closely with pre‑sales and technical teams to scope solutions, deliver proposals, pricing, and commercial negotiations, drive consistent revenue growth within assigned accounts.
- Retention & Customer Success: Proactively manage renewal cycles to maximise retention, identify at‑risk accounts and implement recovery plans, ensure smooth onboarding and ongoing client engagement, drive adoption of additional services to increase stickiness.
- Internal Collaboration: Work closely with Sales, Marketing, and Technical teams, share client insights to support campaigns and product development, ensure seamless handover from new business to account management.
About you
Skills & Experience Required
Essential:
- Proven experience in Account Management, Customer Success, or Sales
- Strong commercial awareness and ability to identify growth opportunities
- Experience managing long‑term client relationships
- Excellent communication and stakeholder management skills
- Ability to manage multiple accounts and priorities
Desirable:
- Experience within IT, software, ERP, or CRM environments
- Knowledge of Sage products
- Experience selling or managing managed services / hosting solutions
- Understanding of subscription‑based or recurring revenue models
Key Competencies
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution‑led thinking
- Organisation and pipeline management
- Data‑driven decision making (KPI‑focused)
What we offer
- Competitive salary (30k‑35k) with performance‑based incentives
- Opportunity to work with industry‑leading software solutions
- Ongoing training and professional development
- Supportive, collaborative team environment
Why Join Reality Solutions
At Reality Solutions, we pride ourselves on delivering high‑quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success‑giving you the opportunity to directly impact both your accounts and the wider business.
Client Account Manager. Job in Hull LilyLifestyle Jobs employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and professional growth. With a competitive salary and performance-based incentives, employees benefit from ongoing training and a supportive team culture that prioritises client relationships and continuous improvement. Joining Reality Solutions means being part of a forward-thinking company where your contributions directly influence both client success and the overall business trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager. Job in Hull LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Account Manager role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Have a quick summary of your experience and what you can bring to the table ready to go. Make it engaging and tailored to the company’s needs.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Client Account Manager. Job in Hull LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and any relevant achievements that showcase your ability to drive account growth and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how your skills align with our mission at Reality Solutions. Be sure to mention specific examples of how you've built long-term client partnerships.
Showcase Your Commercial Awareness:In your application, demonstrate your understanding of commercial dynamics. Talk about how you've identified growth opportunities in past roles and how you plan to apply that knowledge to enhance client outcomes at Reality Solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Reality Solutions Ltd
✨Know Your Client
Before the interview, research Reality Solutions and their offerings. Understand their ERP solutions, IT managed services, and cloud hosting. This knowledge will help you demonstrate your interest and show how you can contribute to building long-term client partnerships.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you identified growth opportunities or resolved issues. This will illustrate your ability to build trust and enhance customer outcomes.
✨Be KPI-Focused
Familiarise yourself with key performance indicators relevant to the role, such as client retention rates and customer satisfaction scores. Be ready to discuss how you've achieved similar metrics in previous roles, showcasing your commercial awareness and results-driven mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client management and growth strategies. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career goals and values.
