At a Glance
- Tasks: Manage and grow client accounts while building strong relationships.
- Company: Join Reality Solutions, a leader in business management software.
- Benefits: Competitive salary, performance bonuses, and ongoing training.
- Other info: Collaborative team environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer success and driving growth.
- Qualifications: Experience in account management or sales with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hull (Hybrid/Office-based)
Salary: £30,000 - £35,000 per annum bonus/commission structure
Job type: Full-time, Permanent
About Reality Solutions: Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth. We specialise in:
- ERP Solutions
- IT Managed Service Provision
- Cloud Hosting Services
- Development and System Integration Consultancy
Our mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.
The Role: As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including:
- Client Retention Rate
- Account Growth
- Net Revenue Retention
- Customer Satisfaction Score (CSAT)
- Customer Lifetime Value (CLV)
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for a portfolio of clients, build long-term, strategic relationships with key stakeholders, conduct regular account review meetings, ensure clients fully utilise and gain value from their solutions.
- Account Growth & Revenue Generation: Identify upsell and cross-sell opportunities across software, services, and hosting, work closely with pre-sales and technical teams to scope solutions, deliver proposals, pricing, and commercial negotiations, drive consistent revenue growth within assigned accounts.
- Retention & Customer Success: Proactively manage renewal cycles to maximise retention, identify at-risk accounts and implement recovery plans, ensure smooth onboarding and ongoing client engagement, drive adoption of additional services to increase stickiness.
- Internal Collaboration: Work closely with Sales, Marketing, and Technical teams, share client insights to support campaigns and product development, ensure seamless handover from new business to account management.
About you: Skills & Experience Required:
- Essential: Proven experience in Account Management, Customer Success, or Sales, strong commercial awareness and ability to identify growth opportunities, experience managing long-term client relationships, excellent communication and stakeholder management skills, ability to manage multiple accounts and priorities.
- Desirable: Experience within IT, software, ERP, or CRM environments, knowledge of Sage products, experience selling or managing managed services / hosting solutions, understanding of subscription-based or recurring revenue models.
Key Competencies:
- Relationship building and trust development
- Commercial negotiation and closing skills
- Problem solving and solution-led thinking
- Organisation and pipeline management
- Data-driven decision making (KPI-focused)
What we offer: Competitive salary (£30k-£35k) with performance-based incentives, opportunity to work with industry-leading software solutions, ongoing training and professional development, supportive, collaborative team environment.
Why Join Reality Solutions? At Reality Solutions, we pride ourselves on delivering high-quality solutions backed by exceptional service. You'll be joining a team that values client relationships, continuous improvement, and commercial success-giving you the opportunity to directly impact both your accounts and the wider business.
Please click the APPLY button to send your CV and covering letter for this role.
Account Manager employer: Reality Solutions Ltd
Reality Solutions is an exceptional employer located in Hull, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth through ongoing training and professional development, we empower our team to build meaningful client relationships while driving commercial success. Join us to be part of a supportive culture that values your contributions and rewards performance with competitive salaries and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if they relate to account management. This will help you tailor your answers and show that you're genuinely interested in Reality Solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your relationship-building skills and any relevant successes in previous roles to make a strong impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and driving account growth, as these are key for us at Reality Solutions.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and built strong relationships in the past.
Showcase Your Skills:Don’t forget to highlight your commercial awareness and problem-solving skills. We want to see how you can identify growth opportunities and drive customer satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Reality Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand Reality Solutions' products and services inside out. Familiarise yourself with their ERP solutions, IT managed services, and cloud hosting. This will not only show your genuine interest but also help you discuss how you can add value to their clients.
✨Build Rapport
As an Account Manager, relationship building is key. During the interview, focus on establishing a connection with your interviewer. Use active listening, maintain eye contact, and engage in a friendly manner. This will demonstrate your ability to build trust, which is crucial for the role.
✨Showcase Your Achievements
Prepare specific examples of how you've successfully managed client accounts in the past. Highlight instances where you've identified growth opportunities or improved customer satisfaction. Quantifying your achievements with metrics will make your experience more compelling.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in account management, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
