At a Glance
- Tasks: Lead daily store operations and motivate your team to deliver exceptional customer service.
- Company: Join CEX, a leading tech retailer with a vibrant culture.
- Benefits: Enjoy competitive salary, staff discounts, and a fun work environment.
- Other info: Casual dress code and great opportunities for career progression.
- Why this job: Be part of a dynamic team and drive business growth in the tech industry.
- Qualifications: Strong communication skills and experience in team leadership.
The predicted salary is between 25000 - 30000 £ per year.
- Middlesbrough, Middlesbrough, United Kingdom
- Full Time
Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specializing in buying, selling and exchanging a range of technology and entertainment products.
- We are currently seeking a Full Time Assistant Manager for our
- Middlesbrough Store
The Assistant Manager will be responsible for the day-to-day operations of your store.
You'll lead by example, ensuring promotions are executed to company standards, the team understands daily targets and exceptional customer service is consistently delivered.
Key Responsibilities
- Report directly to the Store Manager.
- Recruit, train and appraise team members to maintain high performance.
- Make full use of Google Workspace tools and our bespoke MEPOS systems.
- Strive to exceed sales targets and bring innovative ideas to drive business growth.
- Motivate and manage your team to achieve sales and operational efficiency.
- Oversee stock control, making key decisions on ordering and inventory management.
- Analyse sales data, forecast future performance, and identify growth opportunities.
- Use MEPOS/AIO systems for data analysis, reporting, and forward planning.
- Handle staffing matters such as interviews, appraisals, and performance reviews.
- Provide or coordinate training and development opportunities for team members.
- Ensure high standards of quality and customer service are consistently met.
- Maintain compliance with health & safety and security regulations.
- Address and resolve customer feedback and complaints promptly and professionally.
- Attend and lead meetings, sharing updates on performance, initiatives, and priorities.
- Regularly tour the sales floor, engaging with staff and customers to identify and resolve issues quickly.
- Stay up to date with market trends, customer behaviour, and local competitor activity.
- Key Skills and Attributes
- Excellent communication skills (verbal and written).
- Effective team leadership and collaboration skills.
- Exceptional organisational and problem-solving abilities.
- Energy, confidence, resourcefulness, and enthusiasm in all aspects of your work.
- Casual dress code
We offer a competitive salary, staff discount on products and a great working environment with opportunities for career progression and development.
If you feel that you have the necessary skills and experience, we’d love to hear from you.
Reality Enterprise Ltd T/A CEX is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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Retail Assistant Store Manager employer: Reality Enterprise Ltd
At Reality Enterprise Ltd T/A CEX, we pride ourselves on being a dynamic and inclusive employer in the heart of Middlesbrough. Our vibrant work culture fosters collaboration and innovation, providing our Retail Assistant Store Managers with ample opportunities for career progression and personal development. With competitive salaries, staff discounts, and a commitment to exceptional customer service, we ensure that our team members thrive in a rewarding environment where their contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Reality Enterprise Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Reality Enterprise Ltd!
We think you need these skills to ace Retail Assistant Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Reality Enterprise Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Reality Enterprise Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Reality Enterprise Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Reality Enterprise Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
