The Role
Are you highly organised, confident communicating with different people, and someone who enjoys keeping things running smoothly behind the scenes? This is your chance to play a key role in supporting the delivery of high-quality training across the UK.
At Tidal Training, we deliver professional training to clients and learners across a range of sectors. We’re looking for a proactive and organised Trainer Coordinator to join our Business & Training Support team, helping coordinate training bookings, support our trainers and ensure everything is in place for successful course delivery.
This is a varied role where no two days are quite the same. From managing bookings and coordinating training kit to resolving queries, maintaining accurate records and improving processes, you’ll be at the heart of our training operations, helping deliver a smooth and professional experience for our clients, trainers and learners.
What you’ll be doing
- Managing training bookings, schedules, client records, pricing and invoicing information using Dante and other digital systems
- Coordinating trainer availability, course schedules and communications, working closely with trainers and the Client Relations team
- Organising training kit, course materials, courier collections and deliveries, ensuring everything arrives where it needs to be and on time
- Setting up online training sessions and providing practical IT support to trainers, troubleshooting common issues with Microsoft Teams, Zoom and other digital tools
- Maintaining learner registers, attendance records and course documentation, ensuring certificates are produced, checked and issued accurately and promptly
- Creating and distributing course surveys, reviewing feedback and producing client, trainer and quality-assurance reports using AI and other available tools
- Responding to queries from trainers and colleagues, following up on outstanding actions and ensuring important information is communicated clearly
- Maintaining accurate records across our systems and identifying opportunities to improve administrative processes, efficiency and consistency
- Reviewing booking information and documentation to ensure details are complete, accurate and ready for training delivery
Read more here: Trainer Coordinator
Where will I be based?
This is a home-based role, but there may be the odd occasion where you need to visit our Cheltenham office. This will be discussed with you at interview.
What we’re looking for
- Experience in a planning, coordination or training support role, ideally within a busy, service-focused environment
- Strong communication and interpersonal skills, with the confidence to work with people who have different personalities, communication styles and levels of organisation
- Excellent IT skills and the confidence to learn new systems, manage digital records and troubleshoot common technical issues
- A strong eye for detail and a commitment to maintaining accurate records and producing high-quality work
- The ability to manage competing priorities, use initiative and stay organised when handling a high volume of requests
- A proactive approach to problem-solving, with the ability to follow up on outstanding actions and keep things moving
- A practical mindset, with an interest in finding better ways of working and improving processes
Salary and benefits
- A competitive salary
- 37.5 hours per week (Monday to Friday, 8.30am-4.30pm)
- 25 days’ holiday plus public and bank holidays, Birthday and Christmas Eve leave
- Career progression and development opportunities
- Supportive and collaborative team culture
- Modern, well-equipped training facilities
- Opportunity to make a lasting impact on apprentices entering the plumbing and gas industries
About Us
- Tidal Training delivers professional training and development programmes, helping clients and learners build the skills and knowledge they need to succeed.
- We combine industry expertise with a commitment to quality, providing training that makes a real difference to individuals and businesses.
- We promote the wellbeing of our learners and employees and are fully committed to safeguarding, safer recruitment and fulfilling our Prevent Duty obligations.
- All successful applicants will undergo a DBS and online search check at offer stage. Proof of qualifications and Right to Work in the UK is required.
- Tidal Training is proud to be part of Realise Training Group, which supports thousands of learners every year across the UK and is part of the AQA charity group.
Ready to apply?
If you’re organised, proactive and enjoy bringing people and processes together, we’d love to hear from you. Join Tidal Training and play an important role in helping us deliver a great experience for our trainers, clients and learners.
Trainer Coordinator employer: Realise Training Group
At Realise, we are dedicated to empowering the next generation of bus drivers through exceptional training and support. Our Cleckheaton depot offers a collaborative work culture where you can thrive, with flexible working hours, generous holiday allowances, and numerous opportunities for professional development. Join us to make a meaningful impact in the transport industry while enjoying a fulfilling work-life balance.
