At a Glance
- Tasks: Manage and coordinate engineering service operations for a leading Fire & Security company.
- Company: Join a top Fire & Security firm in Glasgow with a focus on teamwork.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Office-based role with opportunities for professional growth.
- Why this job: Take charge of service delivery and make a real impact in a critical role.
- Qualifications: 5+ years in service management within Fire & Security or similar fields.
£35,000 - £40,000 DOE
Monday – Friday, 8.00am – 5.00pm. 42.5 hours per week.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery.
Key responsibilities will include:
- Diary & Service Management - Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM - Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements - Prioritise urgent and emergency works effectively
- Resource Planning & Allocation - Allocate work to engineers based on skillset, location and availability - Plan future works ensuring full utilisation of the team of engineers - Ensure engineers are fully productive throughout the working day
- Customer & Client Management - Act as the primary point of contact for service-related enquiries - Liaise with customers to schedule visits and provide updates
- Field Team Coordination - Work closely with Engineering Field Managers to drive productivity - Monitor start times, end times, job completion and first-time fix rates
- Service Delivery & Compliance - Coordinate service delivery from booking through to completion - Update client portals with ETAs, lead times and certification documentation
- Equipment & Materials - Order parts and equipment for planned works
Key Skills & Experience required:
- A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service / CRM systems
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided.
Service Controller in Glasgow employer: Realise Recruitment
Join a leading Fire & Security company in Glasgow, where your expertise as a Service Controller will be valued and rewarded. With a strong focus on employee development, we offer a supportive work culture that encourages growth and collaboration, alongside competitive salaries and a comprehensive benefits package. Experience the satisfaction of making a real impact in a critical role while enjoying the vibrant atmosphere of our Glasgow office.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services field, especially those in Fire & Security. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and team coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've effectively managed service diaries and coordinated teams in the past. This will demonstrate your ability to handle the responsibilities of a Service Controller.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Controller in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Controller role. Highlight your experience in managing service diaries and coordinating engineering teams, as this will show us you’re the right fit for the job.
Showcase Your Skills:Don’t forget to showcase your organisational and communication skills in your application. We want to see how you’ve effectively managed multiple engineers and complex schedules in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforwardness, so make sure your points are easy to read and get straight to the point about your relevant experience.
Apply Through Our Website:Finally, remember to apply through our website using the provided link. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Realise Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the fire and security industry. Understand the key responsibilities of a Service Controller and be ready to discuss how your experience aligns with managing service diaries and coordinating engineering teams.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple schedules or improved efficiency in service delivery. Be specific about the tools or systems you used to keep everything on track.
✨Communicate Clearly
As a Service Controller, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked how you would handle customer enquiries or coordinate with engineers, so be ready to demonstrate your approach to effective communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s current challenges in service delivery or how they measure success in this role. This shows your genuine interest and helps you understand if the company is the right fit for you.
