At a Glance
- Tasks: Manage service operations and coordinate engineering schedules for a leading Fire & Security company.
- Company: Join a top Fire & Security firm in Glasgow with a focus on teamwork and efficiency.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Fully office-based role with opportunities for professional growth.
- Why this job: Be the key player in ensuring safety and security through effective service management.
- Qualifications: 5+ years in service scheduling within Fire & Security or similar engineering fields.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day‑to‑day coordination of their engineering service operations. This position is fully office based in Glasgow.
Diary & Service Management
- Manage the live service diary, coordinating reactive callouts and planned preventative maintenance (PPM).
- Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements.
- Prioritise urgent and emergency works effectively.
Resource Planning & Allocation
- Allocate work to engineers based on skillset, location and availability.
- Plan future works ensuring full utilisation of the team of engineers.
- Ensure engineers are fully productive throughout the working day.
Customer & Client Management
- Act as the primary point of contact for service‑related enquiries.
- Liaise with customers to schedule visits and provide updates.
Field Team Coordination
- Work closely with Engineering Field Managers to drive productivity.
- Monitor start times, end times, job completion and first‑time fix rates.
Service Delivery & Compliance
- Coordinate service delivery from booking through to completion.
- Update client portals with ETAs, lead times and certification documentation.
Equipment & Materials
- Order parts and equipment for planned works.
Key Skills & Experience required
- Minimum 5 years' experience managing a fast‑paced service diary within Fire & Security or a similar engineering services industry.
- Proven experience managing multiple engineers and complex service schedules.
- Strong organisational and communication skills.
- Experience with service/CRM systems.
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided.
Senior Service Scheduler – Fire & Security (Glasgow) employer: Realise Recruitment
Join a leading Fire & Security company in Glasgow, where your expertise as a Senior Service Scheduler will be valued in a supportive and dynamic work environment. With a focus on employee growth and development, we offer competitive salaries, a Monday to Friday schedule, and the opportunity to make a meaningful impact in ensuring safety and security for our clients. Our collaborative culture fosters teamwork and innovation, making it an excellent place for professionals seeking rewarding careers in engineering services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Scheduler – Fire & Security (Glasgow)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and engineering coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've effectively managed service diaries and coordinated teams in the past. This will demonstrate your fit for the Senior Service Scheduler role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Scheduler – Fire & Security (Glasgow)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service diaries and coordinating engineering teams. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Showcase Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've effectively managed schedules and prioritised tasks in the past. We love a good story about turning chaos into order!
Communicate Clearly:Your written application should reflect your strong communication skills. Keep it clear and concise, and make sure to address how you’ve handled customer enquiries and liaised with teams in previous roles. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website using the provided link. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV in Word format and you’re good to go!
How to prepare for a job interview at Realise Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security systems. Understand the key aspects of service management, including scheduling, resource allocation, and compliance. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed a busy service diary or coordinated multiple engineers. Be ready to discuss how you prioritised tasks and ensured efficiency in your previous roles. This is crucial for the Senior Service Scheduler position.
✨Communicate Clearly
As the primary point of contact for service-related enquiries, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job, like liaising with clients or updating them on service statuses.
✨Familiarise Yourself with CRM Systems
Since experience with service/CRM systems is a must-have, make sure you know the basics of any relevant software. If you have experience with specific systems, be prepared to discuss how you've used them to enhance service delivery and manage schedules effectively.
