At a Glance
- Tasks: Manage engineering service operations and coordinate maintenance works for a leading Fire & Security company.
- Company: Join a top Fire & Security firm in Glasgow with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and a dynamic office environment.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Take charge of a skilled team and ensure high standards of service delivery.
- Qualifications: 5+ years in service management within Fire & Security or similar fields.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery.
Key responsibilities will include:
- Diary & Service Management
- Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM
- Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements
- Prioritise urgent and emergency works effectively
- Resource Planning & Allocation
- Allocate work to engineers based on skillset, location and availability
- Plan future works ensuring full utilisation of the team of engineers
- Ensure engineers are fully productive throughout the working day
- Customer & Client Management
- Act as the primary point of contact for service-related enquiries
- Liaise with customers to schedule visits and provide updates
- Field Team Coordination
- Work closely with Engineering Field Managers to drive productivity
- Monitor start times, end times, job completion and first-time fix rates
- Service Delivery & Compliance
- Coordinate service delivery from booking through to completion
- Update client portals with ETAs, lead times and certification documentation
- Equipment & Materials
- Order parts and equipment for planned works
Key Skills & Experience required:
- A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service / CRM systems
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided.
Senior Service Controller in Glasgow employer: Realise Recruitment
Join a leading Fire & Security company in Glasgow as a Senior Service Controller, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee development, we offer opportunities for growth and advancement while ensuring a healthy work-life balance with a Monday to Friday schedule. Our commitment to excellence in service delivery and customer satisfaction makes us an exceptional employer for those seeking a meaningful career in engineering services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Controller in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services field, especially those in Fire & Security. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing their projects and values will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to service management and team coordination. We all know that confidence is key, so rehearse your answers to show off your experience managing engineers and service schedules.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Controller in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service diaries and coordinating engineering teams. Use specific examples from your past roles that align with the responsibilities mentioned in the job description.
Showcase Your Skills:Emphasise your organisational and communication skills in your application. Mention any experience you have with service or CRM systems, as this is crucial for the role of Senior Service Controller.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and ensure that your key achievements stand out. We want to see how you can drive productivity and service delivery!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We’re excited to see what you bring to the table!
How to prepare for a job interview at Realise Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security systems. Understand the key responsibilities of a Senior Service Controller, especially around managing service diaries and resource allocation. This will show that you're not just interested in the role but also have the expertise to back it up.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed complex schedules or coordinated teams. Be ready to discuss how you prioritised tasks and ensured high standards of customer service. This is crucial for the role, so make it a focal point in your interview.
✨Communicate Clearly
As a Senior Service Controller, you'll be the main point of contact for clients. Practice articulating your thoughts clearly and confidently. Use specific examples to demonstrate your communication skills, especially in liaising with customers and coordinating with engineers.
✨Familiarise Yourself with CRM Systems
Since experience with service/CRM systems is essential, do some research on common platforms used in the industry. If you have experience with specific systems, be prepared to discuss how you've used them to enhance service delivery and compliance in your previous roles.
