At a Glance
- Tasks: Manage and coordinate engineering service operations for a leading Fire & Security company.
- Company: Join a top Fire & Security firm in Glasgow with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Office-based role with opportunities for professional growth.
- Why this job: Take charge of service delivery and make a real impact in a critical role.
- Qualifications: 5+ years in service management within Fire & Security or similar fields.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery.
Key responsibilities will include:
- Diary & Service Management - Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM - Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements - Prioritise urgent and emergency works effectively
- Resource Planning & Allocation - Allocate work to engineers based on skillset, location and availability - Plan future works ensuring full utilisation of the team of engineers - Ensure engineers are fully productive throughout the working day
- Customer & Client Management - Act as the primary point of contact for service-related enquiries - Liaise with customers to schedule visits and provide updates
- Field Team Coordination - Work closely with Engineering Field Managers to drive productivity - Monitor start times, end times, job completion and first-time fix rates
- Service Delivery & Compliance - Coordinate service delivery from booking through to completion - Update client portals with ETAs, lead times and certification documentation
- Equipment & Materials - Order parts and equipment for planned works
Key Skills & Experience required:
- A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service / CRM systems
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided - or by sending it to info(at)realise-recruitment.co.uk.
Service Controller employer: Realise Recruitment Ltd
Join a leading Fire & Security company in Glasgow, where your expertise as a Service Controller will be valued and rewarded. With a strong focus on employee development, we offer a supportive work culture that encourages growth and innovation, alongside competitive salaries and a comprehensive benefits package. Experience the satisfaction of making a real impact in a critical role while enjoying the vibrant atmosphere of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services field, especially those who work in Fire & Security. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing their projects and values will help you tailor your answers and show them you're genuinely interested in the role of Service Controller.
✨Tip Number 3
Practice common interview questions related to service management and team coordination. We recommend doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service diaries and coordinating engineering teams. Use specific examples from your past roles that align with the responsibilities mentioned in the job description.
Showcase Your Skills:Emphasise your organisational and communication skills in your application. Mention any experience you have with service or CRM systems, as this will show us you're ready to hit the ground running.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the perfect fit for the Service Controller role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Realise Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the Fire & Security industry. Understand the key responsibilities of a Service Controller and be ready to discuss how your experience aligns with managing service diaries and coordinating engineering teams.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple schedules or improved efficiency in service delivery. This will demonstrate your capability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly
Since this role involves liaising with clients and engineers, practice clear and concise communication. Be ready to explain how you would handle customer enquiries and updates, as well as how you ensure your team stays productive throughout the day.
✨Familiarise Yourself with CRM Systems
If you have experience with service or CRM systems, be prepared to discuss it. If not, do a bit of research on common systems used in the industry. Showing that you’re tech-savvy and willing to learn can set you apart from other candidates.
