At a Glance
- Tasks: Manage and coordinate engineering service operations for a leading Fire & Security company.
- Company: Join a top Fire & Security firm in Glasgow with a strong reputation.
- Benefits: Competitive salary, full-time hours, and a dynamic work environment.
- Other info: Fully office-based role with opportunities for professional growth.
- Why this job: Take ownership of a team and make a real impact on service delivery.
- Qualifications: 5+ years in service management within Fire & Security or similar fields.
The predicted salary is between 35000 - 40000 € per year.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery.
Key responsibilities will include:
- Diary & Service Management - Manage the live service diary, coordinating reactive callouts and planned preventative maintenance.
- PPM - Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements.
- Prioritise urgent and emergency works effectively.
- Resource Planning & Allocation - Allocate work to engineers based on skillset, location and availability.
- Plan future works ensuring full utilisation of the team of engineers.
- Ensure engineers are fully productive throughout the working day.
- Customer & Client Management - Act as the primary point of contact for service-related enquiries.
- Liaise with customers to schedule visits and provide updates.
- Field Team Coordination - Work closely with Engineering Field Managers to drive productivity.
- Monitor start times, end times, job completion and first-time fix rates.
- Service Delivery & Compliance - Coordinate service delivery from booking through to completion.
- Update client portals with ETAs, lead times and certification documentation.
- Equipment & Materials - Order parts and equipment for planned works.
Key Skills & Experience required:
- A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry.
- Proven experience managing multiple engineers and complex service schedules.
- Strong organisational and communication skills.
- Experience with service / CRM systems.
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided - or by sending it to info(at)realise-recruitment.co.uk.
Senior Service Controller employer: Realise Recruitment Ltd
Join a leading Fire & Security company in Glasgow as a Senior Service Controller, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee development, we offer opportunities for growth and advancement while ensuring a collaborative culture that values your contributions. Enjoy the benefits of a competitive salary, a structured work schedule, and the chance to make a meaningful impact in a critical role within the engineering services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services field, especially those who work in Fire & Security. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and team coordination. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed complex service schedules or improved efficiency in past roles. This will demonstrate your fit for the Senior Service Controller position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service diaries and coordinating engineering teams. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills!
Showcase Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've effectively managed schedules and resources in the past. We love a good story about problem-solving and efficiency!
Communicate Clearly:Your written application should reflect your strong communication skills. Keep it clear and concise, and make sure to address how you can be the primary point of contact for service-related enquiries.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Realise Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security systems. Understand the key responsibilities of a Senior Service Controller and be ready to discuss how your experience aligns with managing service diaries and coordinating engineering teams.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple engineers or complex schedules, and be ready to explain how you prioritised tasks and ensured high standards of service delivery.
✨Communicate Clearly
Since this role involves liaising with clients and engineers, practice clear and concise communication. Be prepared to discuss how you've handled customer enquiries in the past and how you keep everyone informed during service operations.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you had to adjust schedules or allocate resources effectively under pressure. Be ready to share these stories, as they will show your ability to think on your feet and maintain service levels even in challenging situations.
