At a Glance
- Tasks: Manage and coordinate engineering service operations for a leading Fire & Security company.
- Company: Join a top Fire & Security firm in Glasgow with a strong focus on customer service.
- Benefits: Competitive salary, full-time hours, and a dynamic office environment.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Take ownership of a team and make a real impact in service delivery.
- Qualifications: 5+ years in service management within Fire & Security or similar fields.
The predicted salary is between 35000 - 40000 € per year.
We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow.
This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery.
Key responsibilities will include:
- Diary & Service Management
- Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM
- Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements
- Prioritise urgent and emergency works effectively
- Resource Planning & Allocation
- Allocate work to engineers based on skillset, location and availability
- Plan future works ensuring full utilisation of the team of engineers
- Ensure engineers are fully productive throughout the working day
- Customer & Client Management
- Act as the primary point of contact for service-related enquiries
- Liaise with customers to schedule visits and provide updates
- Field Team Coordination
- Work closely with Engineering Field Managers to drive productivity
- Monitor start times, end times, job completion and first-time fix rates
- Service Delivery & Compliance
- Coordinate service delivery from booking through to completion
- Update client portals with ETAs, lead times and certification documentation
- Equipment & Materials
- Order parts and equipment for planned works
Key Skills & Experience required:
- A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service / CRM systems
If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided - or by sending it to info(at)realise-recruitment.co.uk.
Senior Service Controller in Glasgow employer: Realise Recruitment Ltd
Join a leading Fire & Security company in Glasgow, where your expertise as a Senior Service Controller will be valued in a dynamic and supportive work environment. With a strong focus on employee growth and development, we offer competitive salaries, a Monday to Friday schedule, and the opportunity to lead a dedicated team while ensuring exceptional service delivery. Our commitment to fostering a collaborative culture makes us an excellent employer for those seeking meaningful and rewarding careers in engineering services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Controller in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services field, especially those in Fire & Security. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing their projects and values will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience managing service operations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Service Controller in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service diaries and coordinating engineering teams. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills!
Showcase Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've effectively managed schedules and resources in the past. We love a good story about turning chaos into order!
Communicate Clearly:Your written application should reflect your strong communication skills. Keep it clear and concise, and make sure to address how you can be the primary point of contact for service-related enquiries.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Realise Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of service management and the Fire & Security industry. Be ready to discuss your experience with managing service diaries and coordinating engineers, as this will show that you understand the role inside out.
✨Showcase Your Organisational Skills
Prepare examples of how you've effectively managed multiple schedules and prioritised tasks in a fast-paced environment. Use specific scenarios where you maximised efficiency or improved service delivery to demonstrate your organisational prowess.
✨Communicate Clearly
Since this role involves liaising with clients and engineers, practice articulating your thoughts clearly. Think about how you would explain complex scheduling issues or service updates to someone without technical knowledge, as strong communication is key.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's operations and their expectations for the Service Controller role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
