Role: Business Support Manager
Location: Cumbria
Salary: Up to £36K
Working Hours: Monday to Friday 8.30am to 5.00pm with flexibility to meet customer requirements and work Saturdays and evenings. 40 hours.
Role Overview
We are seeking an experienced and driven Business Support Manager to lead and support the Customer Service and Business Support Team, ensuring the efficient distribution and management of workload across the department whilst maintaining exceptional customer service standards and operational efficiency.
This is a key leadership role, responsible for producing KPI, sales and management reporting, supporting business growth initiatives, and driving productivity improvements across the department.
The successful candidate will work proactively to support sales performance, maintain strong communication across the day and evening teams, and contribute to a positive and collaborative working environment.
Key Responsibilities
- Lead, motivate and support the Customer Service and Business Support teams to ensure a productive and collaborative working environment.
- Manage and balance departmental workloads to maximise efficiency and service levels.
- Produce and analyse KPI, sales and management reports for the Head of Sales.
- Provide administrative support to Area Sales Managers (ASMs).
- Manage customer requirements and deliver a high standard of customer service.
- Support the growth and maintenance of sales across in-house and courier customer accounts.
- Manage third‑party purchasing portals, including maintaining product portfolios and pricing information.
- Act as a key communication link between ASMs and the wider business.
- Identify and implement improvements to increase departmental productivity and efficiency.
- Support the Commercial Department with promotions, product launches, recalls, sell‑off activity and other product‑related initiatives.
- Assist in maintaining and improving gross profit margins.
- Contribute to sales objectives, targets and continuous improvement initiatives.
Objectives will focus on supporting sales growth, improving departmental productivity, maintaining excellent customer service standards, strengthening communication across teams, and driving continuous improvement initiatives.
Skills and Experience
- Proven line management / management experience.
- Previous experience in a team leadership, business support or sales support role.
- Strong organisational skills with the ability to prioritise and manage multiple workloads.
- Excellent communication and interpersonal skills.
- Ability to motivate and support team members effectively.
- Strong analytical and reporting skills with attention to detail.
- Good commercial awareness and understanding of customer service principles.
- Experience working with KPI reporting and sales data.
- Confident using Microsoft Office and internal business systems.
- Proactive and solution‑focused approach to work.
- Ability to work collaboratively across departments and build positive working relationships.
- Experience managing customer accounts or purchasing portals would be advantageous.
- Ability to streamline and lead communications between the day and night teams.
Don’t meet every single requirement? At Realise, we are dedicated to helping our clients build diverse, inclusive and authentic workplaces, so if you're excited about this role but your past experience doesn't align perfectly with every requirement, we would encourage you to apply anyway! You might be just the candidate we're looking for!
