Make your mark at one of the biggest names in payments. We’re looking for a Junior Real Time Analyst to join our ever evolving sales team and help shape the future of global commerce.
What you’ll own
- Real time monitoring of the internal helpdesk (JIRA) - Manage, own, and resolve queries and tasks within SLA.
- Utilise the dialler effectively to ensure wait times are reduced and opportunity & performance is positively impacted.
- Identify, own, and elevate where required incidents affecting departmental real-time performance. Ensure accurate recording of impact and optimisation of productivity.
- Monitor feedback regarding data quality and elevate any issues impacting dialler performance to the dialler manager.
- Produce Intraday & Daily analysis of hourly performance, volume & operational performance and end of day reporting.
- Monitor dialler resource schedule adherence and telephony stats, providing real-time feedback where required as well as regular reporting to management.
- Own and administer Operations wallboards, providing accurate real-time performance data to stakeholders and making recommendations for improved utilisation.
- Identify both positive and negative trends both in real time and historically, feeding back your findings and suggested solutions.
- Experienced in working with diallers.
- Proven ability to troubleshoot in an efficient and accurate way using clearly defined processes.
- High level of verbal and written communication skills.
- PC Literacy with strong knowledge of MS Office Applications and excellent experience of Excel.
- Demonstrate competent use of Microsoft Office.
- Demonstrate the ability to make independent decisions where required whilst working effectively as part of a team.
- Present information in a variety of styles dependent on the situation/message required.
It’s a bonus if you have
- Previous experience of working with Diallers in a real time capacity would be advantageous.
- Experience in Finance or Card Payment industries would be advantageous.
- Experience of working in a resourcing capacity is advantageous
- Experience or Knowledge of the Elsbeth Dialler is advantageous.
- Experience of working with a Work Force Management (WFM) tool is also advantageous.
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
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Junior Real Time Analyst in Stockport employer: Realex Payments
Join a leading name in the payments industry as a Lead Payroll Specialist, where you will be part of a dynamic and innovative team dedicated to shaping the future of global commerce. Our company fosters a collaborative work culture that values curiosity and empowerment, offering extensive employee growth opportunities and a commitment to excellence. Located in a vibrant area, we provide competitive benefits and a supportive environment that encourages professional development and continuous improvement.
