Make your mark at one of the biggest names in payments. We're looking for a highly motivated, detail-oriented Quality Control Analyst to join our CDD team and help shape the future of global commerce.
What you'll own Continuous Improvement:
- Conduct comprehensive reviews of customer identification documents including but not limited to beneficial ownership identification, source of wealth and overall risk assessments to ensure accuracy and completion of files.
- Identify and report on discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
- Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.
Controls Testing and Validation:
- Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.
- Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.
- Identify control gaps, weaknesses, or failures and clearly articulate associated risks.
Training and Development:
- Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
- Provide training and guidance to the CDD team on QC standards, common issues and best practices.
Reporting and Documentation:
- Prepare detailed QC reports and summaries for senior management and regulatory bodies.
- Maintain accurate and up-to-date records of QC activities, findings and resolutions.
- Assist in the development and maintenance of QC-related documentation and training materials.
Relationship Management:
- Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.
- Minimum of 3 years' experience in a quality control or audit role with a strong focus on customer due diligence
- A demonstrable understanding of legal/regulatory requirements pertaining to CDD
- Proven experience in managing and leading teams in a fast-paced environment
- A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience
- Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives
- Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment
- Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions
It's a bonus if you have
- Experience in merchant acquiring
- Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification
- Experience using tools such as Orbis, Actimize, Salesforce
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
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Quality Control Analyst in City of Westminster employer: Realex Payments
Join a leading name in the payments industry as a Lead Payroll Specialist, where you will be part of a dynamic and innovative team dedicated to shaping the future of global commerce. Our company fosters a collaborative work culture that values curiosity and empowerment, offering extensive employee growth opportunities and a commitment to excellence. Located in a vibrant area, we provide competitive benefits and a supportive environment that encourages professional development and continuous improvement.
