At a Glance
- Tasks: Support customers with our analytics platform and resolve queries.
- Company: Join a dynamic data analytics company transforming retail performance.
- Benefits: Competitive salary, healthcare, pension scheme, and hybrid work options.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Kickstart your career in tech while making a real impact in customer support.
- Qualifications: Interest in customer support and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
About Real World Analytics (RWA) is a Dublin (Ireland) based Data Analytics company who currently employ 37 people. We transform how head office retail managers improve the business performance of their companies with our Decision Support Solution. The Cloud solution is primarily based on Data Analytics tools combined with our deep market knowledge. RWA is a scale-up company with more than 150 group customers in Ireland and the UK in the retail, pharmacy, and automotive sectors.
What you will be doing
We’re looking for a Help Desk Administrator to join our Automotive team and support customers using our reporting and analytics platform. This is a great opportunity for someone starting their career in customer support, administration, or technology. You’ll be the first point of contact for customer queries, helping to log, track, and resolve issues, while learning about automotive retail, business intelligence reporting, and how a growing tech-enabled business operates. Full training and ongoing support will be provided.
Responsibilities
- Customer Support
- Act as the first point of contact for incoming customer queries (email and internal systems)
- Log and track support requests accurately using our support tools (e.g. Monday.com)
- Keep customers updated on progress in a clear and friendly way
- Help customers with basic queries such as:
- Access to reports and dashboards
- Passwords and permissions
- Understanding where to find information
- Administration & Process Support
- Keep support records, contact lists, and documentation up to date
- Assist with customer onboarding and offboarding tasks
- Support routine processes such as report delay notifications and system updates
- Follow clear processes while learning when and how to escalate issues
- Working With the Team
- Work closely with the Automotive team, including Customer Success and Product teams
- Escalate technical issues clearly, providing all relevant information
- Learn from more experienced team members and ask questions when unsure
Skills and Requirements
- (Essential)
- A genuine interest in customer support, administration, or technology
- Strong communication skills (written and verbal)
- Good attention to detail and organisation
- Comfortable using computers and learning new systems
- A positive, helpful attitude and willingness to learn
- Fluent English Speaker
- Eligible to work in Ireland permanently
- (Desirable but not required)
- Any experience in customer service, admin, or office environments
- Familiarity with ticketing tools, CRM systems, or task management tools
- Interest in the automotive industry or data/BI reporting
Training & Progression
You will receive full training on our systems, processes, and automotive products. As you gain experience, there will be opportunities to:
- Handle more complex customer queries
- Take ownership of specific support processes
- Progress into Senior Support, Customer Success, or Product-focused roles over time
Why Choose To Work With Us
Teamwork is part of our core. We seek purpose in everything we do and are not afraid to ask challenging questions along the way. We understand the complexity of simplicity and believe that less is more when it comes to our solution. We have an innovative and high-performance culture where we encourage, and reward creativity and teamwork and we have fun while we do it. This is a unique opportunity to join a successful Irish SME which comprises a team of expert technologists and seasoned professionals. Attractive prospect to progress your career further as our team grow.
HYBRID / REMOTE FIRST
We have an office base in Dublin 12 where we meet and for this position occasional travel to Dublin will be required. We see the role as being an early start therefore the hours would likely be 7am to 3.30pm or 7.30am to 4pm.
Benefits
A salary of £35,000-£40,000 is on offer for the right candidate. Contributory pension scheme. Full healthcare cover following successful completion of probation.
We only review candidates who submit a written letter outlining why they are suitable for the position. Send resume, CV details to careers@realworldanalytics.com
Help Desk Administrator employer: Real World Analytics
Real World Analytics is an exceptional employer located in Dublin, offering a vibrant work culture that prioritises teamwork and innovation. As a scale-up company, we provide extensive training and clear pathways for career progression, making it an ideal environment for those starting their journey in customer support and technology. With a focus on employee well-being, we offer competitive salaries, a contributory pension scheme, and full healthcare coverage, ensuring our team members feel valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Real World Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Real World Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Real World Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Real World Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Real World Analytics!
How to prepare for a job interview at Real World Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
