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- Tasks: Lead the design and transition of innovative services in a dynamic utilities company.
- Company: Join a leading utilities firm making a real impact on communities and the environment.
- Benefits: Competitive salary, excellent benefits, and flexible hybrid working options.
- Other info: Opportunity for career growth in a supportive and forward-thinking team.
- Why this job: Be at the forefront of service design, shaping the future of critical national infrastructure.
- Qualifications: Experience in IT service design and transition, with strong stakeholder management skills.
The predicted salary is between 58500 - 62500 £ per year.
A leading utilities company working within Critical National Infrastructure (CNI), seeks an experienced forward-thinking and proactive Service Design & Transition Manager, to join a growing team to cope with the expanding project and programme portfolio, through large investment that will have a massive impact on the local community and environment.
As the Service Design and Transition Manager you will be responsible for ensuring the effective design and seamless transition of new or changed services into operational environments. This role focuses on designing services that meet business and users requirements, ensuring operational readiness and delivering end to end service transition processes within Digital IT Projects while adhering to the organisations governance frameworks.
Key accountabilities for the Service Design & Transition Manager / Executive, within Service Design activities (40% of the role):
- Define Roles and Responsibilities for Project and Business throughout Project Lifecycle.
- Review gathered requirements and consult with relevant teams to ascertain achievability.
- Work with support teams in Kick off Meeting to Scope high level Support.
- Work with support teams to understand ongoing resource profile/skills needed.
- Develop the Service TCO (Total Cost of Ownership).
- Agree toolset needed to provide alerting/monitoring.
- Agree Service Level Agreements ensuring that the business requirements align with Digitals/3rd Party support capability.
- Create and maintain the Service Design Package to include consideration of capacity, availability, monitoring/alerting, resource and running costs throughout the service lifecycle.
- Ensure service designs meet business objectives, operational requirements, and user needs.
- Ensure service architecture aligns with existing Digital IT landscapes and operational capabilities.
- Identify and address gaps in service processes, systems, or resources to ensure successful delivery.
- Define Service Transition Plan.
- Participate in design reviews to validate service readiness.
Key accountabilities for the Service Design & Transition Manager / Executive, within Service Transition activities (60% of the role):
- Deliver and govern the end-to-end Service Transition process for allocated projects, ensuring compliance with agreed templates and governance frameworks.
- Ensure smooth handover of services from project delivery to operational support, avoiding gaps in service provision.
- Provide expert advice on Service Transition processes to Project Managers.
- Act as key point of contact between Project Managers and stakeholders to ensure alignment of service requirements.
- Identify, document, and help mitigate risks and issues related to service delivery, contributing to the Project and Risk register.
- Manage service Transition elements of the project RAID (Risks, Assumptions, Issues and Dependencies).
- Assure evidence from the Project Manager that testing against the business requirements has been completed and approved.
- Coordinate and manage Internal Service Acceptance Boards (SAB).
- Minute SAB decisions and track pre-and post-go-live actions.
- Support Early Life Support (ELS) with the project manager and all mandatory stakeholders.
- Manage the Acceptance into Service (AIS) process, ensuring post-go-live actions are fully addressed.
Skills & Competencies for the Service Design & Transition Manager / Executive position:
- Self-starter able to work effectively with minimal supervision.
- Strong understanding of ITIL practices, particularly Service Design, Service Transition and Service Operations.
- Experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong problem-solving and organisational abilities.
- Familiarity with project governance processes and RAID management.
- Experience with operational readiness assessments and service assurance activities.
Service Design & Transition Manager / Executive in Durrington employer: REAL Technical Solutions
Contact Detail:
REAL Technical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager / Executive in Durrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Design & Transition Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ITIL practices and service design. Share specific examples of how you've successfully managed service transitions in the past.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Keep it flexible! Since this role offers hybrid working, be open to discussing how you can adapt your work style to fit the company's needs. Show them you're ready to hit the ground running, whether it's in the office or remotely.
We think you need these skills to ace Service Design & Transition Manager / Executive in Durrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight your experience with ITIL practices and service design, as well as any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to manage service transitions and stakeholder relationships effectively.
Showcase Your Problem-Solving Skills: In your application, don't forget to mention your problem-solving abilities. We love candidates who can identify gaps in processes and come up with innovative solutions. Share a story or two that illustrates how you've tackled challenges in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at REAL Technical Solutions
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around Service Design and Transition. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the frameworks that are crucial for this position.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous projects. Highlight your communication and facilitation skills, as these are key to ensuring alignment between project managers and stakeholders in the role.
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you've faced in service design or transition and how you overcame them. This will illustrate your strong problem-solving abilities and organisational skills, which are essential for the role.
✨Familiarise Yourself with Governance Processes
Understand the governance frameworks relevant to the role and be prepared to discuss how you've navigated these in your previous positions. This knowledge will help you demonstrate your readiness to deliver compliant service transitions.