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- Tasks: Lead the design and transition of services in a dynamic utilities company.
- Company: Join a leading utilities firm impacting local communities and environments.
- Benefits: Competitive salary, excellent benefits, and flexible hybrid working options.
- Other info: Opportunity for professional growth in a supportive team environment.
- Why this job: Make a real difference in service delivery while growing your career.
- Qualifications: Experience in ITIL practices and service design/transition activities required.
The predicted salary is between 58500 - 62500 £ per year.
A leading utilities company working within Critical National Infrastructure (CNI), seeks an experienced forward-thinking and proactive Service Design & Transition Manager to join a growing team to cope with the expanding project and programme portfolio, through large investment that will have a massive impact on the local community and environment.
As the Service Design and Transition Manager, you will be responsible for ensuring the effective design and seamless transition of new or changed services into operational environments. This role focuses on designing services that meet business and user requirements, ensuring operational readiness and delivering end-to-end service transition processes within Digital IT Projects while adhering to the organisation's governance frameworks.
Key accountabilities for the Service Design & Transition Manager / Executive, within Service Design activities (40% of the role):
- Define Roles and Responsibilities for Project and Business throughout Project Lifecycle.
- Review gathered requirements and consult with relevant teams to ascertain achievability.
- Work with support teams in Kick-off Meeting to Scope high-level Support.
- Work with support teams to understand ongoing resource profile/skills needed.
- Develop the Service TCO (Total Cost of Ownership).
- Agree toolset needed to provide alerting/monitoring.
- Agree Service Level Agreements ensuring that the business requirements align with Digital/3rd Party support capability.
- Create and maintain the Service Design Package to include consideration of capacity, availability, monitoring/alerting, resource and running costs throughout the service lifecycle.
- Ensure service designs meet business objectives, operational requirements, and user needs.
- Ensure service architecture aligns with existing Digital IT landscapes and operational capabilities.
- Identify and address gaps in service processes, systems, or resources to ensure successful delivery.
- Define Service Transition Plan.
- Participate in design reviews to validate service readiness.
Key accountabilities for the Service Design & Transition Manager / Executive, within Service Transition activities (60% of the role):
- Deliver and govern the end-to-end Service Transition process for allocated projects, ensuring compliance with agreed templates and governance frameworks.
- Ensure smooth handover of services from project delivery to operational support, avoiding gaps in service provision.
- Provide expert advice on Service Transition processes to Project Managers.
- Act as key point of contact between Project Managers and stakeholders to ensure alignment of service requirements.
- Identify, document, and help mitigate risks and issues related to service delivery, contributing to the Project and Risk register.
- Manage service Transition elements of the project RAID (Risks, Assumptions, Issues and Dependencies).
- Assure evidence from the Project Manager that testing against the business requirements has been completed and approved.
- Coordinate and manage Internal Service Acceptance Boards (SAB).
- Minute SAB decisions and track pre-and post-go-live actions.
- Support Early Life Support (ELS) with the project manager and all mandatory stakeholders.
- Manage the Acceptance into Service (AIS) process, ensuring post-go-live actions are fully addressed.
Skills & Competencies for the Service Design & Transition Manager / Executive position:
- Self-starter able to work effectively with minimal supervision.
- Strong understanding of ITIL practices, particularly Service Design, Service Transition and Service Operations.
- Experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong problem-solving and organisational abilities.
- Familiarity with project governance processes and RAID management.
- Experience with operational readiness assessments and service assurance activities.
Service Design & Transition Manager / Executive in Crawley employer: REAL Technical Solutions
Contact Detail:
REAL Technical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager / Executive in Crawley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service design and transition processes, and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested and knowledgeable.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in service design and transition can benefit the company. Highlight your problem-solving abilities and your understanding of ITIL practices. A confident delivery can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it shows you’re proactive and really keen on joining our team. Let’s get you that dream job!
We think you need these skills to ace Service Design & Transition Manager / Executive in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight your experience with ITIL practices and service design, as well as any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of service transition processes and stakeholder management. Let us know why you’re excited about joining our team!
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've identified and mitigated risks in previous roles. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at REAL Technical Solutions
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of ITIL practices, especially around Service Design and Transition. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding and expertise in delivering service design activities.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, think of specific examples where you've successfully engaged with stakeholders. Prepare to explain how you ensured alignment of service requirements and managed expectations throughout the project lifecycle.
✨Demonstrate Problem-Solving Skills
Be ready to share instances where you've identified and mitigated risks or issues related to service delivery. Highlight your problem-solving approach and how it contributed to successful project outcomes, as this is crucial for the role.
✨Familiarise Yourself with Governance Frameworks
Since compliance with governance frameworks is key, review any relevant frameworks you’ve worked with. Be prepared to discuss how you’ve ensured adherence to these processes in previous projects, showcasing your ability to deliver within structured environments.