At a Glance
- Tasks: Lead the design and transition of innovative services in a dynamic utilities company.
- Company: Join a leading utilities firm impacting local communities and the environment.
- Benefits: Competitive salary, excellent benefits, and flexible hybrid working options.
- Other info: Opportunity for career growth in a forward-thinking team.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in ITIL practices and service design/transition within IT projects.
The predicted salary is between 56250 - 68750 £ per year.
A leading utilities company working within Critical National Infrastructure (CNI), seeks an experienced forward-thinking and proactive Service Design & Transition Manager, to join a growing team to cope with the expanding project and programme portfolio, through large investment that will have a massive impact on the local community and environment.
As the Service Design and Transition Manager you will be responsible for ensuring the effective design and seamless transition of new or changed services into operational environments. This role focuses on designing services that meet business and user's requirements, ensuring operational readiness and delivering end-to-end service transition processes within Digital IT Projects while adhering to the organisations governance frameworks.
Key accountabilities for the Service Design & Transition Manager/Executive, within Service Design activities (40% of the role):
- Define Roles and Responsibilities for Project and Business throughout Project Lifecycle.
- Review gathered requirements and consult with relevant teams to ascertain achievability.
- Work with support teams in Kick off Meeting to Scope high level Support.
- Work with support teams to understand ongoing resource profile/skills needed.
- Develop the Service TCO (Total Cost of Ownership).
- Agree toolset needed to provide alerting/monitoring.
- Agree Service Level Agreements ensuring that the business requirements align with Digital's/3rd Party support capability.
- Create and maintain the Service Design Package - to include consideration of capacity, availability, monitoring/alerting, resource and running costs throughout the service life cycle.
- Ensure service designs meet business objectives, operational requirements, and user needs.
- Ensure service architecture aligns with existing Digital IT landscapes and operational capabilities.
- Identify and address gaps in service processes, systems, or resources to ensure successful delivery.
- Define Service Transition Plan.
- Participate in design reviews to validate service readiness.
Key accountabilities for the Service Design & Transition Manager/Executive, within Service Transition activities (60% of the role):
- Deliver and govern the end-to-end Service Transition process for allocated projects, ensuring compliance with agreed templates and governance frameworks.
- Ensure smooth handover of services from project delivery to operational support, avoiding gaps in service provision.
- Provide expert advice on Service Transition processes to Project Managers.
- Act as key point of contact between Project Managers and stakeholders to ensure alignment of service requirements.
- Identify, document, and help mitigate risks and issues related to service delivery, contributing to the Project and Risk register.
- Manage service Transition elements of the project RAID (Risks, Assumptions, Issues and Dependencies).
- Assure evidence from the Project Manager that testing against the business requirements has been completed and approved.
- Coordinate and manage Internal Service Acceptance Boards (SAB).
- Support Early Life Support (ELS) with the project manager and all mandatory stakeholders.
- Manage the Acceptance into Service (AIS) process, ensuring post-go-live actions are fully addressed.
Skills & Competencies for the Service Design & Transition Manager/Executive position:
- Self-starter able to work effectively with minimal supervision.
- Strong understanding of ITIL practices, particularly Service Design, Service Transition and Service Operations.
- Experience in delivering service design and transition activities within IT Projects.
- Expertise in developing Service Support Models, SLAs, OLAs and process workflows.
- Excellent stakeholder management, communication, and facilitation skills.
- Familiarity with project governance processes and RAID management.
- Experience with operational readiness assessments and service assurance activities.
ITIL Service Design Manager in Worthing employer: REAL Technical Solutions Limited
Join a leading utilities company in Worthing, where your role as a Service Design & Transition Manager will not only contribute to the seamless delivery of critical services but also positively impact the local community and environment. With a strong emphasis on employee growth, a supportive work culture, and flexible hybrid working options, this organisation offers excellent benefits and opportunities for professional development, making it an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
REAL Technical Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Design Manager in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what REAL Technical Solutions Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges REAL Technical Solutions Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to REAL Technical Solutions Limited
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We think you need these skills to ace ITIL Service Design Manager in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at REAL Technical Solutions Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at REAL Technical Solutions Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at REAL Technical Solutions Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
