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- Tasks: Support a university's ServiceNow platform with maintenance and performance monitoring.
- Company: Join a leading educational institution in London, dedicated to innovation and excellence.
- Benefits: Enjoy a hybrid work model and competitive daily rates.
- Why this job: Be part of a transformative project that enhances university services and impacts student experiences.
- Qualifications: 7+ years of experience in ServiceNow consultancy required.
- Other info: This role offers a 12-month contract with outside IR35 status.
The predicted salary is between 54000 - 90000 £ per year.
I have a requirement to support a university in London on the maintenance of their ServiceNow platform. This role would be for an experienced consultant to provide support services for ServiceNow.
We are looking for an experienced consultant with 7+ years to support them on a number of maintenance activities as per below:
- Platform Performance Monitoring
- ServiceNow Subscription Management
- Monthly Patch Scheduling and Deployment (Dev, Test, Prod)
- SLA Based Break/Fix Support
- Commonly Requested Services (User Admin, Reporting/dashboards, No Code)
- Program Governance
- Data Maintenance
- Full, twice-a-year upgrade management
- Platform HealthScan Review & Remediation / codeworks
- Production Deployment Support
- Platform Optimization (continual process and platform improvement)
- Ask the Architect
- Enhancement (Design & Development)
ServiceNow Consultant employer: Real Staffing
Contact Detail:
Real Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Consultant
✨Tip Number 1
Make sure to highlight your extensive experience with ServiceNow in your conversations. Since the role requires over 7 years of expertise, be prepared to discuss specific projects where you've successfully managed platform performance and upgrades.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend relevant meetups or webinars to connect with others who may have insights into the university's needs or the hiring process, which could give you an edge.
✨Tip Number 3
Familiarise yourself with the latest trends and updates in ServiceNow. Being knowledgeable about recent features or best practices can help you stand out during interviews and demonstrate your commitment to continual learning.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and optimisation. Given the role's focus on platform health and enhancement, having concrete examples of how you've improved system performance or resolved issues will be crucial.
We think you need these skills to ace ServiceNow Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with ServiceNow, particularly focusing on the specific maintenance activities mentioned in the job description. Use keywords like 'Platform Performance Monitoring' and 'SLA Based Break/Fix Support' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for this role. Mention your 7+ years of experience and provide examples of how you've successfully managed similar tasks in the past, such as platform optimization or upgrade management.
Showcase Relevant Certifications: If you have any certifications related to ServiceNow, be sure to include them in your application. This can help demonstrate your expertise and commitment to the field, making your application stand out.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at Real Staffing
✨Showcase Your Experience
With over 7 years of experience required, be ready to discuss specific projects you've worked on. Highlight your role in platform performance monitoring and any successful upgrades you've managed.
✨Understand the ServiceNow Ecosystem
Familiarise yourself with the latest features and updates in ServiceNow. Be prepared to discuss how you can leverage these for platform optimisation and enhancement.
✨Demonstrate Problem-Solving Skills
Since the role involves SLA-based break/fix support, think of examples where you've successfully resolved issues under pressure. This will show your ability to handle challenges effectively.
✨Ask Insightful Questions
Prepare questions that show your interest in the university's specific needs. Inquire about their current challenges with ServiceNow and how they envision the consultant's role in addressing them.
