A global medical technology company is seeking an experienced Service Engineer on a contract basis for 5-months, to support the launch and ongoing service of complex technology products within a regulated environment.
You’ll work with international R&D teams, product owners and service functions to design the processes, documentation, training and workflows needed for product deployment, installation, configuration and support.
The role will also provide hands-on Tier 3 technical support, manage customer escalations and transfer new service processes into operations.
Essential Skills
- Technical service engineering within an R&D or product-development environment
- Troubleshooting, root-cause analysis and problem-solving
- Creation of service documentation, workflows and technical training
- Product deployment, configuration, installation or upgrade support
- Customer escalation management and cross-functional collaboration
Desirable Skills
- Experience within medical devices, regulated technology or another safety-critical environment
- Experience supporting cloud-based products, software platforms or system integrations
This is a strong fit for Service Engineers who enjoy working between product development, technical support and service operations, with hands-on involvement in new product launches and complex customer escalations.
Additional Experience of Interest
- 2-3 years experience in R&D environments
- Tier 2 or Tier 3 technical support
- Design transfer into service operations
- Systems requirements and requirements decomposition
- FDA, ISO or IEC-regulated product development
- Training technical support and field service teams
- Jira, Azure DevOps or similar tracking systems
- Customer-facing technical support
- Technical leadership during product deployments
- Availability to work onsite and travel when needed
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Service Systems Engineer employer: Real Staffing Group
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