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The Level 2 Adult Care Worker Apprenticeship is designed for frontline care professionals who support adults with a wide range of care and support needs. Over a minimum of 12 months, apprentices develop the practical skills, underpinning knowledge and professional behaviours needed to help individuals live as independently and safely as possible — with dignity, choice and control at the heart of everything they do. Whether your team works in residential care, domiciliary settings, supported living or day services, this apprenticeship builds a confident, compassionate and competent workforce ready to deliver outstanding person-centred care.
Adult Care Workers are the backbone of health and social care services. They work directly with people facing physical, practical, social, emotional or intellectual challenges, supporting them to achieve their personal goals and maintain the highest possible quality of life.
This Level 2 apprenticeship covers a broad spectrum of job roles, including Care Assistant, Support Worker, Personal Assistant, Key Worker, Home Care Support Worker, Mental Health Support Worker and Learning Disability Support Worker, among others.
Apprentices can be based in residential or nursing homes, in people's own homes, in day centres or in clinical healthcare settings — making it one of the most flexible and widely applicable standards in the care sector.
The programme lasts a minimum of 12 months and leads to a Level 2 Diploma in Care, with end-point assessment confirming occupational competence. Apprentices who do not already hold Level 1 English and maths will need to achieve this during the programme and sit the test for Level 2 prior to the end-point assessment. All apprentices must also meet the standards set out in the Care Certificate and complete an Enhanced DBS check before starting.
The apprenticeship is built around six core values — Care, Compassion, Courage, Communication, Competence and Commitment — known as the 6Cs. These values underpin every element of the standard and set the expectation for how Adult Care Workers carry out their roles day to day.
It's an ideal entry point into the care sector and provides a clear progression route into more senior roles, including the Level 3 Lead Adult Care Worker Apprenticeship.
Whats Covered
The Level 2 Adult Care Worker standard is structured around six key themes, each containing a set of knowledge and skills requirements that apprentices must demonstrate by the end of their programme.
Tasks and Responsibilities — Apprentices learn to work within the scope of their role, understanding professional boundaries, the duty of care and how to contribute to person-centred care and support plans. They develop the ability to support individuals with cognitive, physical or sensory impairments, respond to changing needs and ensure people are informed and actively involved in decisions about their own care.
Values and Behaviours — A strong emphasis is placed on dignity, respect, empathy and person-centred practice. Apprentices must demonstrate the courage to support individuals in ways that may challenge their own personal or cultural beliefs, while always honouring the rights and preferences of the people they support.
Communication — Effective communication sits at the centre of good care. Apprentices are expected to understand barriers to communication, use preferred communication methods (including signing and communication boards), practise active listening and maintain clear, concise records while keeping confidential information secure.
Safeguarding — Apprentices learn to recognise the signs of different forms of abuse, understand national and local safeguarding strategies, respond appropriately to concerns and have the confidence to report and challenge unsafe practices through established procedures including whistleblowing.
Health and Wellbeing — This theme covers the promotion of health and safety for both the individuals being supported and colleagues. It includes infection prevention and control, safe moving and handling, fire safety, hazardous substances, first aid awareness, nutrition and hydration, and the use of risk assessments to support people safely.
Professional Development — Apprentices are expected to reflect on their own practice, actively contribute to their personal development plan, work effectively in partnership with other professionals and organisations, and build core skills in literacy, numeracy and IT. They also learn to recognise when to seek specialist knowledge and how to maintain clear professional boundaries.
Together, these KSBs ensure that apprentices finishing the programme are not just technically capable, but embody the values-driven, person-centred approach that defines high-quality adult care.
How to enrol
Enrolling in the Adult Care Worker Apprenticeship Standard is simple and hassle-free. Start by contacting our team to discuss your needs or the needs of your employees either via phone or our enquiry forms on the website.
We’ll guide you through the eligibility requirements and provide an initial assessment to determine the learner’s starting level. From there, we’ll create a tailored learning plan and schedule that works best for you.
With flexible delivery options—online, in-person, or blended—we ensure the enrolment process is smooth and focused on achieving success.
Ready to dive in?Start your enrolment today.
The NQUAL Level 2 Adult Social Care Certificate is an essential course designed for individuals looking to start or further their careers in adult social care.
This course provides foundational knowledge and skills necessary for delivering high-quality support and care to adults in a variety of settings. Covering key areas such as safeguarding, health and safety, person-centered care, and effective communication, the Level 2 certificate equips learners with a strong understanding of best practices in the social care field.
Ideal for newcomers to the industry as well as those in entry-level roles, this qualification promotes both personal development and professional competency.
With flexible study options and practical learning assessments, students will gain confidence and capabilities to meet the needs of those they care for, ensuring safety, dignity, and well-being.
Functional Skills
If you don\'t already hold a Maths or English qualification equivalent to a GCSE pass you may undertake Functional Skills at Level 2. These are optional and as part of the enrolment process you will be given a choice to opt-in or opt-out of undertaking them.
Functional Skills qualifications in Maths and English are equivalent to a GCSE pass (grade 4-9) and are essential for career progression, apprenticeships, and further education. Our individually tailored program, with dedicated functional skills tutors, supports individuals in gaining confidence and competence in these vital areas, empowering them to reach their full potential.
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We have worked with hundreds of amazing apprentices and employers.
“Following feedback from our staff members they find their tutor supportive and feel that the course they are on is really helping them to grasp the role. Overall, we are very happy with Real Skills and look forward to being able to continue to use them going forward. As a member of the management team, I find Real Skills ‘Supporting your Apprentice’ webinars to be really helpful.”
“Following feedback from our staff members they find their tutor supportive and feel that the course they are on is really helping them to grasp the role. Overall, we are very happy with Real Skills and look forward to being able to continue to use them going forward. As a member of the management team, I find Real Skills ‘Supporting your Apprentice’ webinars to be really helpful.”
G Georgina Earlswood Early Years“I felt very supported during my learning. My assessor was always available if I had any questions and was very understanding.”
“I felt very supported during my learning. My assessor was always available if I had any questions and was very understanding.”
G Gabrielle Level 3 Learner“I feel more confident in the classroom, I have a greater understanding of my role and how I can support learners to achieve; and my colleagues to relieve some of their burdens and responsibilities”
“I feel more confident in the classroom, I have a greater understanding of my role and how I can support learners to achieve; and my colleagues to relieve some of their burdens and responsibilities”
L Lynn STLS Level 3 Learner“I felt very supported by my assessor and my manager. They were able to help me when I was struggling and the manager was able to give me time to let my assessor come and observe me and complete my exams.”
“I felt very supported by my assessor and my manager. They were able to help me when I was struggling and the manager was able to give me time to let my assessor come and observe me and complete my exams.”
K Keavy Level 2 EYP Apprentice“I now understand the reasons why we do things the way we do and how children benefit from this. I now feel I can support children successfully and can identify whether a child is behind on development and what I can do to help them progress and develop further”
“I now understand the reasons why we do things the way we do and how children benefit from this. I now feel I can support children successfully and can identify whether a child is behind on development and what I can do to help them progress and develop further”
I Indira Level 3 Early Years ApprenticeEnquiry
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Frontline Adult Care Worker Apprentice — Make an Impact in Warrington employer: Real Skills Training Ltd
At Real Skills Training, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work culture. Our commitment to employee growth is evident through our comprehensive apprenticeship programs, which combine hands-on experience with expert-led training, ensuring that our team members not only excel in their roles but also develop valuable skills for their future careers. Located in a vibrant community, we offer flexible working options and a strong emphasis on work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment in customer service.
