At a Glance
- Tasks: Lead process development, ensure ISO compliance, and manage stakeholder relationships.
- Company: Dynamic SME focused on growth and employee well-being.
- Benefits: Competitive salary, benefits package, and 3 volunteering days annually.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing business while developing your skills.
- Qualifications: Experience with ISO standards and strong attention to detail required.
The predicted salary is between 35000 - 40000 £ per year.
We have a fantastic opportunity for an experienced Operations Manager with a high attention to detail and solid experience of ISO27001 to assist with ISO standards to ensure compliance and prepare for ongoing certification. Strong process development and improvement experience is essential for this position.
The Operations Manager is a crucial figure within the organisation, dealing with stakeholders across the business to ensure that the organisation runs smoothly, with all aspects of the business being dealt with as efficiently as possible.
Location: New Malden, KT3
Hours: Full-time (37.5 hours)
Salary: £35,000 - £40,000 + Benefits and 3 Volunteering days per year
What does this entail? It requires someone who displays exemplary attention to detail and a drive to deliver but is also empathetic and understands that our business is about our people. This requires the individual to wear multiple hats and juggle competing priorities, all while remaining calm and maintaining a sense of humour. Experience in a fast-paced SME will be hugely beneficial. It is a challenging and rewarding role for someone who is looking to make an impact in a growing business.
Key responsibilities:- Process development and improvement.
- Ensure the project management system reflects the needs of the business and is amended as required.
- Assist with ISO standards (9001/14001/27001), ensure compliance and prepare for ongoing certification.
- Monitor, manage, and report on company NPS score.
- Attend departmental meetings to ensure compliance and address issues.
- Update and monitor reports ensuring accuracy and highlighting potential issues.
- Monitor and ensure tasks are carried out in a timely manner.
- Work with external stakeholders (e.g. clients, lawyers, government agencies) to ensure compliance and pass on actions to internal contacts.
- Complete sales operations tasks.
- Manage supplier/client documentation and negotiate terms where appropriate.
- Monitor inboxes and ensure any actions are delegated to the relevant parties.
- Monitor client feedback and ensure the appropriate steps are taken to address issues.
- Manage the AdobeSign account to ensure effective use.
- Proofreading documents to ensure accuracy.
- Manage all aspects of the office (e.g. recycling, office sundries and cleaning).
- Order gifts for clients/colleagues as required.
Operations Manager employer: Real Recruitment
As an Operations Manager at our New Malden location, you will join a dynamic and supportive team that values attention to detail and fosters a culture of collaboration and empathy. We offer competitive salaries, comprehensive benefits, and three volunteering days per year, ensuring that our employees not only thrive professionally but also contribute positively to the community. With ample opportunities for personal and professional growth in a fast-paced SME environment, this role is perfect for those looking to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Operations Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've demonstrated your skills in process development or compliance. This will help you stand out as the ideal candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience with ISO standards and process development, as these are key for us. Use specific examples that showcase your attention to detail and ability to juggle multiple priorities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about this role and how your skills align with our needs. Don’t forget to sprinkle in some personality – we love a bit of humour!
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience working with various stakeholders. We want to see how you’ve successfully navigated relationships in previous roles, especially in fast-paced environments like SMEs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Real Recruitment
✨Know Your ISO Standards
Make sure you brush up on ISO27001 and other relevant standards before the interview. Be ready to discuss how your experience aligns with compliance and certification processes, as this will show that you understand the core responsibilities of the Operations Manager role.
✨Showcase Your Process Improvement Skills
Prepare specific examples of how you've developed and improved processes in previous roles. Highlight any measurable outcomes from your initiatives, as this will demonstrate your ability to drive efficiency and effectiveness within the organisation.
✨Engage with Stakeholders
Since the role involves dealing with various stakeholders, think about how you can illustrate your experience in managing relationships. Be ready to share stories that showcase your empathy and communication skills, especially in a fast-paced environment.
✨Stay Calm Under Pressure
The job requires juggling multiple priorities, so be prepared to discuss how you handle stress and maintain a sense of humour. Share examples of challenging situations you've faced and how you managed to keep everything running smoothly while keeping morale high.
