At a Glance
- Tasks: Support sales operations by managing quotations, orders, and customer communications.
- Company: Join a dynamic tech provider with a focus on exceptional customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a thriving tech industry.
- Why this job: Be the backbone of sales operations and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in sales support or client services, with strong organisational skills.
This is a fantastic opportunity for a Sales Operations Executive / Senior Sales Administrator with 3+ years’ experience in sales support, sales operations or client services and experience within an MSP, software reseller or technology provider.
The Sales Operations Executive is responsible for supporting the sales and operations functions through efficient management of quotations, orders, renewals, vendor relationships, customer communications, export administration and operational processes. The role acts as a central coordination point between customers, account managers, vendors, distributors, logistics providers and internal teams to ensure exceptional customer service and operational excellence. The Sales Operations Executive will support the full customer lifecycle, from quotation and procurement through to delivery, renewals, licensing and returns management. The role requires strong organisational skills, attention to detail, commercial awareness and the ability to manage multiple priorities in a fast-paced technology environment.
Ideal Candidate
- 3+ years’ experience in sales support, sales operations or client services.
- Experience within an MSP, software reseller or technology provider.
- Strong commercial awareness.
- Experience managing quotations, orders and renewals.
- Excellent customer service skills.
- Strong organisational and administration skills.
- Experience with vendor relationships and pricing negotiations.
- Knowledge of software licensing would be advantageous.
- Knowledge of exports and international shipping would be advantageous.
- Knowledge of ISO 27001 and 900 would be advantageous.
Key Responsibilities:
Sales Operations & Customer Support
- Prepare customer quotations and proposals.
- Convert quotations into sales orders and purchase orders.
- Support Account Managers with pricing and vendor sourcing.
- Maintain accurate customer and opportunity records within CRM and ERP systems.
- Process customer orders accurately and efficiently.
- Provide proactive updates to customers throughout the order lifecycle.
- Assist with customer onboarding activities.
- Manage departmental inboxes and customer enquiries.
- Book, manage and conduct regular business and service reviews with clients to assess satisfaction, identify improvement areas, and explore new opportunities.
- Complete Due Diligence Security questionnaires.
Renewals & Licensing
- Manage software and service renewals.
- Ensure renewal quotations are issued at 90 days before expiry.
Vendor & Supplier Management
- Build relationships with vendors and distributors.
- Source competitive pricing and availability.
- Negotiate commercial terms where appropriate.
Export & Logistics Administration
- Prepare export documentation.
- Manage duty calculations and landed cost estimates.
Returns & RMA Management
- Manage customer return requests.
- Coordinate RMA processes with vendors.
Reporting & Systems
- Produce sales and operational reports.
Systems Experience with:
- Microsoft Dynamics
- Business Central
- CRM systems and ERP systems
- Excel
- Power BI
Sales Operations Executive in Beverley employer: Real Recruitment
Join a dynamic team in New Malden as a Sales Operations Executive, where you will thrive in a supportive and collaborative work culture that values your contributions. With a competitive salary and hybrid working model, we offer excellent employee growth opportunities, including training in the latest technologies and processes. Our commitment to exceptional customer service and operational excellence ensures that you will play a vital role in our success while enjoying a fulfilling career in the fast-paced tech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Executive in Beverley
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Executive at Real Recruitment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Real Recruitment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Executive in Beverley
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Real Recruitment:When writing your cover letter, make sure to tailor your message specifically for Real Recruitment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Real Recruitment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Real Recruitment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Real Recruitment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Real Recruitment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
