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- Tasks: Provide 2nd line support for Microsoft 365 and troubleshoot complex issues.
- Company: Join a growing Managed Service Provider with a strong client-first approach.
- Benefits: Competitive salary, exposure to diverse technologies, and real progression opportunities.
- Other info: Friendly culture with opportunities for personal and professional growth.
- Why this job: Make a difference in a collaborative team while enhancing your tech skills.
- Qualifications: 2-4 years in IT support, strong Microsoft 365 experience, and excellent troubleshooting skills.
The predicted salary is between 35000 - 40000 £ per year.
Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery. You’ll act as a key escalation point from 1st line, while also owning tickets end-to-end and contributing to ongoing improvements across client environments.
Key Responsibilities of the 2nd Line Support Engineer
- Provide 2nd line support across desktop, server, and cloud environments
- Act as an escalation point for 1st line engineers, troubleshooting more complex issues
- Support and administer Microsoft 365 environments including:
- Exchange Online
- SharePoint Online
- Teams
- Azure AD / Entra ID
Skills & Experience required for the role of 2nd Line Support Engineer
- 2–4 years’ experience in an MSP or IT support environment
- Strong hands-on experience with Microsoft 365 administration
- Good understanding of:
- Windows 11 and Windows Server
- Active Directory & Azure AD
- Networking fundamentals (TCP/IP, DNS, DHCP)
Desirable
- Microsoft certifications (MS-900, AZ-900, MS-102 etc.) but not essential with plenty of hands-on experience or self-learning/interest
- Experience with SharePoint migrations or Teams deployments
- Support Intune / endpoint management and device configuration
- Basic exposure to Azure infrastructure
- Previous experience supporting multiple external clients
What’s on Offer
- Join a modern, growing MSP with a strong reputation for service
- Exposure to a wide variety of technologies and client environments
- Friendly, collaborative culture with real progression opportunities for the right person who will help us to grow
2nd Line Support Technician in Bournemouth employer: Real Recruitment Solutions
Contact Detail:
Real Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Microsoft 365 and troubleshooting scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your expertise in Microsoft 365 environments and any projects you've worked on. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Technician in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your experience with Microsoft 365 and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Give examples of how you've tackled complex issues or improved processes in previous roles. This helps us see your problem-solving abilities in action.
Keep It Professional Yet Personable: While we love a friendly vibe, remember to keep your application professional. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively with clients and team members alike!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Real Recruitment Solutions
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange Online, SharePoint Online, and Teams. Be prepared to discuss your hands-on experience with these tools and how you've used them in previous roles.
✨Show Off Your Troubleshooting Skills
Be ready to demonstrate your troubleshooting process for complex issues. Think of specific examples where you resolved tricky problems, especially related to networking fundamentals like DNS and DHCP.
✨Emphasise Customer Service
Since this role is client-focused, highlight your experience in delivering excellent customer service. Share anecdotes that showcase your personable approach and how you’ve gone the extra mile for clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when managing tickets or performing user administration tasks, as this will show your ability to handle real-world situations.