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- Tasks: Provide 2nd line support for desktop, server, and cloud environments, focusing on Microsoft 365.
- Company: Join a growing, customer-focused Managed Service Provider in Bournemouth.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Enjoy a close-knit team atmosphere with a focus on proactive support.
- Why this job: Be a key player in supporting diverse clients and enhancing their tech environments.
- Qualifications: Experience with Microsoft 365 and strong troubleshooting skills required.
The predicted salary is between 35000 - 40000 £ per year.
Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery. You’ll act as a key escalation point from 1st line, while also owning tickets end-to-end and contributing to ongoing improvements across client environments.
Key Responsibilities of the 2nd Line Support Engineer:
- Provide 2nd line support across desktop, server, and cloud environments
- Act as an escalation point for 1st line engineers, troubleshooting more complex issues
- Support and administer Microsoft 365 environments including:
- Exchange Online
- SharePoint Online
- Teams
- Azure AD / Entra ID
2nd Line Support Technician employer: Real Recruitment Solutions
Contact Detail:
Real Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex issues in previous roles.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 4
Use our website to find the best opportunities! We’ve got loads of resources to help you prepare for interviews and ace those technical questions. Let’s get you that 2nd Line Support Technician role!
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and any relevant support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how your background in 2nd line support can help us deliver top-notch service to our clients.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Real Recruitment Solutions
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange Online, SharePoint Online, and Teams. Be prepared to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the software but can also troubleshoot and optimise it effectively.
✨Showcase Your Problem-Solving Skills
As a 2nd Line Support Technician, you'll be dealing with complex issues. Prepare some examples of challenging problems you've solved in previous jobs. Use the STAR method (Situation, Task, Action, Result) to structure your answers, so you can clearly demonstrate your thought process and the impact of your solutions.
✨Understand the Company Culture
Research the Managed Service Provider and understand their values and culture. Since they’re a small, close-knit team, showing that you align with their customer-focused approach will help you stand out. Think about how you can contribute to their team dynamics and client relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team structure, and future projects. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. Ask about their approach to ongoing training and development, especially in relation to new technologies.