Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support for desktop, server, and cloud environments, focusing on Microsoft 365.
- Company: Join a growing, customer-focused Managed Service Provider in Bournemouth.
- Benefits: Competitive salary of £35,000 – £40,000 with opportunities for professional growth.
- Other info: Enjoy a dynamic work environment with a strong emphasis on customer service.
- Why this job: Be a key player in a close-knit team, solving complex issues and enhancing client experiences.
- Qualifications: Experience in 2nd line support and knowledge of Microsoft 365 environments required.
The predicted salary is between 35000 - 40000 £ per year.
Our client is a small, but growing, customer‑focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close‑knit team. This is a hands‑on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud‑first infrastructure, and proactive support delivery. You’ll act as a key escalation point from 1st line, while also owning tickets end‑to‑end and contributing to ongoing improvements across client environments.
Key Responsibilities of the 2nd Line Support Engineer
- Provide 2nd line support across desktop, server, and cloud environments
- Act as an escalation point for 1st line engineers, troubleshooting more complex issues
- Support and administer Microsoft 365 environments including:
- Exchange Online
- SharePoint Online
- Teams
- Azure AD / Entra ID
2nd Line Support Engineer £35,000 – £40,000 Bournemouth employer: Real Recruitment Solutions
Contact Detail:
Real Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer £35,000 – £40,000 Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Support Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, make sure to highlight that in conversations. We want to see how you can bring value to the team and support those SME clients effectively.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. We love candidates who can think on their feet and demonstrate their problem-solving skills, especially when it comes to cloud environments and networking issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to contribute to our client-first approach.
We think you need these skills to ace 2nd Line Support Engineer £35,000 – £40,000 Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and any relevant support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how your background aligns with the role. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We’re all about proactive support, so let us know how you’ve gone above and beyond to help clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Real Recruitment Solutions
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange Online, SharePoint Online, and Teams. Be prepared to discuss your experience with these tools and how you've used them in previous roles. This will show that you're not just familiar with the software but can also provide valuable insights into its management and optimisation.
✨Showcase Your Troubleshooting Skills
Be ready to share specific examples of complex issues you've resolved, particularly those related to desktop, server, and cloud environments. Think about a time when you acted as an escalation point for 1st line engineers and how you approached the problem. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Emphasise Customer Service
Since this role is client-focused, highlight your commitment to delivering excellent customer service. Prepare anecdotes that illustrate how you've gone above and beyond for clients, ensuring their needs are met. This will resonate well with the company's personable, client-first approach.
✨Prepare Questions About Their Processes
Show your interest in the company by preparing thoughtful questions about their support processes, ticket management, and ongoing improvements. This not only demonstrates your enthusiasm for the role but also gives you insight into how you can contribute to their team effectively.