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- Tasks: Support administrative needs, manage customer interactions, and maintain databases.
- Company: Join Schindler, a leader in elevating urban life since 1874.
- Benefits: Enjoy a purpose-driven culture, skill development, and a diverse work environment.
- Why this job: Make a real impact on communities while working in a supportive team.
- Qualifications: Previous admin experience, excellent customer service skills, and Microsoft Office proficiency required.
- Other info: Full-time, permanent role based in Bathgate, Scotland.
The predicted salary is between 30000 - 42000 £ per year.
We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
We are looking to recruit a Branch Administrator to join our Team based in our Bathgate Office in Scotland. The successful candidate will support the administrative needs of the business, providing consistent and accurate assistance on matters relating to business objectives in areas such as customer satisfaction, profitability, and employee morale. This is a full-time and permanent role.
Duties & Responsibilities:
- Ensure the proper execution of offers, sales orders, final goods issue, contracts, and invoicing.
- Maintain and display a professional decorum in all dealings with customers, especially complaint handling.
- Register and modify non-financial Account & Contact data.
- Responsible for the correctness of his/her entries Account & Contact data over time.
- Maintain and process all TCT data including payroll relevant one, parts orders, and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization.
- Maintain all El relevant databases, technical database, customer and contract database.
- Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager.
- Understand and interpret follow-up reports for contract renewals, outstanding offers, and past due receivables.
All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements. Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour. Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system.
Daily contact with External and Internal Customers, Service Leaders, Managers, and Regional Directors.
Candidate Requirements:
- Previous experience within an administrative role, preferably in a fast-paced environment.
- Excellent customer service skills as will be dealing with a range of stakeholders.
- Great knowledge of Microsoft Office and high attention to detail.
- Ability to cope with a busy workload.
- Able to work well within a busy team and support each other.
- A self-starter and good multitasker.
- Resilient and innovative.
What’s in it for you?
Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate… Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Contact Detail:
Real Property Maintenance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Administrator
✨Tip Number 1
Familiarise yourself with Schindler's products and services. Understanding the specifics of their elevators, escalators, and moving walks will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since the role involves daily contact with various stakeholders, showcasing your ability to handle complaints and maintain professionalism will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed a busy workload in previous roles. This will illustrate your multitasking abilities and resilience, which are key traits for the Branch Administrator position.
✨Tip Number 4
Network with current or former employees of Schindler if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Branch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in fast-paced environments. Emphasise your customer service skills and proficiency in Microsoft Office, as these are key requirements for the Branch Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Schindler's mission to enhance urban life. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description.
Highlight Attention to Detail: In your application, provide examples that demonstrate your attention to detail, especially in handling data and customer interactions. This is crucial for maintaining accurate records and ensuring customer satisfaction.
Showcase Teamwork and Resilience: Discuss your ability to work well within a team and manage a busy workload. Provide examples of how you've supported colleagues in previous roles and how you handle challenges effectively.
How to prepare for a job interview at Real Property Maintenance
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience, especially in fast-paced environments. Highlight specific examples where you successfully managed multiple tasks and maintained attention to detail.
✨Demonstrate Customer Service Excellence
Since the role involves daily contact with customers, be ready to share instances where you effectively handled customer complaints or improved customer satisfaction. This will show your ability to maintain professionalism under pressure.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is crucial for this position, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in past roles to enhance productivity and accuracy.
✨Understand the Company Culture
Research Schindler's values and mission, particularly their focus on safety, sustainability, and inclusion. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits the team.
