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For Companies At a Glance
- Tasks: Lead and inspire call centre teams to deliver exceptional customer service.
- Company: Top utility company in the UK with a strong reputation.
- Benefits: Competitive salary, permanent position, and career advancement opportunities.
- Why this job: Take on a leadership role and make a difference in customer service.
- Qualifications: Proven experience in managing teams and customer service operations.
- Other info: Located in Chelmsley Wood, near Birmingham, with a supportive work environment.
The predicted salary is between 45000 - 50000 £ per year.
A top utility company in the UK is seeking an experienced Customer Service Manager to oversee call centre teams and manage operations. This permanent role offers a salary between £45,000 and £50,000.
The ideal candidate will have a proven track record in managing managers and leading customer service teams. The position is located in the Chelmsley Wood area, near Birmingham.
If you have the required experience and are looking for your next challenge, apply today.
Senior Call Centre Manager — Lead Managers & Teams in Chelmsley Wood employer: Real Personnel
Contact Detail:
Real Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Call Centre Manager — Lead Managers & Teams in Chelmsley Wood
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses, so you can shine when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Call Centre Manager — Lead Managers & Teams in Chelmsley Wood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and operations. We want to see how you've led customer service initiatives in the past, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Senior Call Centre Manager role. Share specific examples of how you've successfully managed call centre teams before.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you motivate your team. We’re looking for someone who can inspire managers and create a positive work environment, so let us know how you do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Real Personnel
✨Know Your Numbers
As a Senior Call Centre Manager, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of KPIs like call handling time, customer satisfaction scores, and team productivity. Be ready to discuss how you've improved these metrics in your previous roles.
✨Showcase Leadership Experience
This role requires managing managers, so be prepared to share specific examples of how you've led teams in the past. Think about challenges you've faced, how you motivated your team, and the outcomes of your leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Research the utility company’s values and culture before your interview. This will help you align your answers with what they’re looking for in a candidate. Mention how your management style fits their culture and how you can contribute to their goals.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their current challenges in customer service, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
