At a Glance
- Tasks: Provide 1st line ICT support and assist in technical issue resolution.
- Company: Join a not-for-profit charity making a real difference in people's lives.
- Benefits: Up to 33 days holiday, health cash plan, and a contributory pension scheme.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Impact the lives of individuals with learning disabilities and autism while developing your ICT skills.
- Qualifications: ITIL desirable and a UK driving license required.
The predicted salary is between 28800 - 28800 £ per year.
- IT Support Engineer
- Knottingley (WF11 0BU)
up to £28,800 per annum depending on experience - Additional Car allowance payable
- Full-time
Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?
Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and a rdy now looking to fill the role of ICT Support Engineer
As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities.
You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.
This role will involve the need to visit sites across England and therefore, a UK driving license is needed, alongside access to a car.
The role will involve
- Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
- Act as point of contact for all RLO Group employees for ICT related queries and issues within England
- Provide effective responses to ICT faults and enquiries
- Escalate any issues quickly to more senior team members
- Maintain accurate records of ICT assets
- Provision of routine ICT reports
- Assist in administering users of systems including Entra, M365, Intune and company specific applications.
- Fix faults relating to phone, mobile and computing hardware or set-up from new
- Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
- Work with external suppliers to provide effective ICT solutions and support
- Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements
- Assist with creation of training or communication video’s and upload onto appropriate social media or file sharing channels
- Contribute to enhancement of employee ICT skills
- Engage key stakeholders
- Build effective relationships internally by working cross functionally and collaboratively.
- Work with colleagues in other functions to ensure effective delivery of ICT services.
- Grow and sustain quality systems
- Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification.
- Be accountable for contribution to clearly defined team performance indicators.
- Other Responsibilities
- Adhere to organisational policies, procedures and work practices at all times.
- Ensure diversity and equal opportunities are promoted in all aspects of your work.
- To understand and comply with the responsibilities arising from the Health and Safety at Work legislation.
- To respect and adhere to the policies of Confidentiality and Data Protection.
- Participate in appropriate training and development activities.
- Any other reasonable duties commensurate with the post.
Qualifications
- ITIL desirable
- UK Driving License
Why Join Us?
- Up to 33 days holiday a year including bank holidays
- An contributory pension scheme – employer contribution 3%
- Health Cash Plan
- £10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
- A reward gateway with access to discounted goods and services
- Cycle to Work Scheme
- A financial wellbeing scheme
- Refer a Friend Incentive Bonus (terms and conditions apply)
We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:
Respect – Honesty – Responsibility – Excellence
If you can circle 6 or more of the skills below, then you could be the person we are looking for:
- Honest
- Good Communicator
- Strong Values
- Flexible
- Passionate
- Self Motivated
- Reliable
- Caring
- Inclusive
Real Life Options are an equal opportunities employer.
We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.
If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.
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IT ENGINEER - KNOTTINGLEY employer: Real Life Options
Affinity Homecare is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong commitment to training and development, staff are provided with ample opportunities for personal growth in a supportive and compassionate work culture. Working in the beautiful areas of Oswestry, Much Wenlock, Dorrington, and Pontesbury, employees enjoy a fulfilling role that makes a real difference in the lives of others while benefiting from flexible shift patterns and comprehensive support.
StudySmarter Expert Advice🤫
We think this is how you could land IT ENGINEER - KNOTTINGLEY
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Real Life Options values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Real Life Options might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Real Life Options!
✨Direct Apply to Real Life Options
Let's not forget to apply directly through the Real Life Options website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT ENGINEER - KNOTTINGLEY
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Real Life Options.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Real Life Options. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Real Life Options
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
