At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for employees.
- Company: Join a supportive team at Real Life Options, promoting diversity and equal opportunities.
- Benefits: Enjoy up to 33 days holiday, health cash plan, and a contributor pension scheme.
- Other info: Dynamic work environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing ICT skills and supporting innovative projects.
- Qualifications: ITIL knowledge is a plus; driving licence and car access required.
The predicted salary is between 28800 - 28800 € per year.
IT Support Engineer Knottingley (WF11 0BU) – up to £28,800 per annum depending on experience. Additional car allowance payable. Full-time.
We look for a candidate who can provide first-line support to customers of the ICT department, resolve technical issues, perform system administration, support ICT projects, and develop ICT skills within the organisation.
Responsibilities- Act as a point of contact for all RLO Group employees in England for ICT queries and issues.
- Provide effective responses to ICT faults and enquiries.
- Escalate issues quickly to senior team members.
- Maintain accurate records of ICT assets.
- Provide routine ICT reports.
- Administer user accounts for Entra, M365, Intune and company specific applications.
- Fix faults related to phone, mobile and computing hardware or new set-up.
- Assist in purchasing ad-hoc ICT equipment such as keyboards, phones, laptops.
- Work with external suppliers to provide effective ICT solutions and support.
- Collaborate with Operations and Functional Teams to meet agreed service level agreements.
- Assist in creating training or communication videos and upload to appropriate channels.
- Contribute to employee ICT skill enhancement.
- Build effective relationships cross-functionally.
- Support delivery of ICT services with other functions.
- Grow and sustain quality systems.
- Contribute to ICT and system projects as required.
- Accountable for team performance indicators.
- Adhere to organisational policies, procedures and work practices.
- Promote diversity and equal opportunities.
- Understand and comply with Health and Safety at Work legislation.
- Respect confidentiality and data protection.
- Participate in training and development activities.
- Carry out any other reasonable duties as necessary.
- ITIL (desirable).
- UK driving licence and access to a car.
- Up to 33 days holiday a year including bank holidays.
- Contributor pension scheme – employer contribution 3%.
- Health Cash Plan.
- £10,000 life cover.
- Free Employee Assistance Programme.
- Reward gateway with discounted goods and services.
- Cycle to Work Scheme.
- Financial wellbeing scheme.
- Refer a Friend Incentive Bonus.
Equal Opportunities: Real Life Options is an equal opportunities employer. We seek to recruit, train and promote the best person for the job, fostering an environment free from unlawful discrimination, harassment, and victimisation, and respecting the dignity of all individuals. If you have a disability, learning difficulty, medical condition or individual need that may affect your performance in selection, we will make reasonable adjustments to enable you to perform at your best.
IT Engineer - Knottingley in Ferrybridge employer: Real Life Options
Real Life Options is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With up to 33 days of holiday, a contributor pension scheme, and various health and financial benefits, employees in Knottingley can thrive both personally and professionally while contributing to meaningful ICT projects that enhance organisational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer - Knottingley in Ferrybridge
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific technical issues and be ready to share your problem-solving process with the interviewers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be sure to discuss them during the interview. This is your chance to demonstrate how you can contribute to the ICT department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in joining our team.
We think you need these skills to ace IT Engineer - Knottingley in Ferrybridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Engineer role. Highlight relevant experience and skills that match the job description, like your ability to provide first-line support and resolve technical issues.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects or experiences that demonstrate your ICT skills and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and escalate issues when necessary, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Real Life Options
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with Entra, M365, Intune, and any other specific applications they use. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Prepare for Common Scenarios
Think about common ICT issues you might encounter and how you would resolve them. Prepare examples from your past experience where you've successfully handled similar situations. This will demonstrate your problem-solving skills and ability to provide first-line support.
✨Show Your Team Spirit
This role involves collaboration with various teams, so be ready to talk about how you work well with others. Share examples of how you've built effective relationships in previous roles and contributed to team success. It’s all about showing you can be a great fit for their culture!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current ICT projects or how they measure team performance indicators. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
