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- Tasks: Support customers through phone and email, manage orders, and assist with promotional campaigns.
- Company: Join Real Group, a mission-driven organisation focused on inclusive education and professional development.
- Benefits: Enjoy flexible working, health plans, training opportunities, and salary sacrifice options for eco-friendly transport.
- Why this job: Make a meaningful impact while working in a supportive, diverse team that values growth and inclusivity.
- Qualifications: Previous customer service or sales experience is essential; proficiency in CRM systems is a plus.
- Other info: Part-time applications are welcome; training on dyslexia will be provided.
The predicted salary is between 28800 - 43200 £ per year.
Location: Real Group Ltd, Canterbury (Hybrid – min. 60% in office)
Hours: 37.5 (full-time) – however, part-time applications will be considered
Reporting to: Shop & Product Manager
Are you a customer service pro with a passion for helping people? We’re looking for a Customer Sales Advisor to join our team in Canterbury. This is a crucial role in supporting the Dyslexia Action Shop, part of Real Group, a purpose-driven organisation dedicated to promoting inclusive education.
At Real Group, our core values guide everything we do. You’ll be part of a supportive, mission-led team committed to making a meaningful difference in the lives of learners and educators.
We offer flexibility for this to be a full-time or part-time position, depending on your availability.
About the role:
To provide direct, effective, and efficient customer service and sales support through phone and email communication with clients and the product fulfillment house. To process and progress customer orders using the various systems in a timely and efficient manner.
Front-line Customer Support: Provide expert advice via phone and email, resolving queries, managing back-orders, and handling returns/refunds to ensure a positive customer experience.
Order Management: Accurately process and manage incoming customer orders, ensuring timely fulfillment.
Key Account Management: Build strong relationships with high-value customers, identifying opportunities for cross-selling and upselling.
Website & Stock Management: Maintain accurate product listings and monitor stock levels, coordinating with our 3PL partners for restocking.
Data & Insights: Utilize our CRM system (Metrilo) to track interactions, analyze sales data, and contribute to reports.
Campaign Support: Assist with promotional campaigns and abandoned basket recovery strategies.
Credit Control: Support credit control activities by chasing outstanding payments post-order delivery.
About you:
The ideal candidate will have previous experience in customer service, sales administration, or a similar role, ideally in an online retail environment.
You will have a passion for data accuracy and detail, coupled with excellent communication skills. You will be proficient in leveraging software platforms to create excellent customer service as well as providing clear reporting for management. You will be able to collaborate with team members across the company. Experience/understanding of psychometric tests would be advantageous.
Proven experience in customer service, sales administration, or online retail.
Excellent written and verbal communication skills.
Proficiency with CRM systems (e.g., Metrilo) and online sales platforms (e.g., Magento2).
Strong problem-solving skills and meticulous attention to detail.
A proactive, sales-oriented mindset with strong team collaboration skills.
Experience with Magento, Metrilo, or selling psychometric assessments is a plus.
An understanding of dyslexia would be helpful, although training will be given.
About us:
We are a dynamic, growing organisation with an established reputation for providing CPD training, SEN consultancy, and direct psychological services. We develop and deliver training for teachers within the UK and internationally. We currently have teachers in over 100 countries studying with us. We are proud of our innovative training approaches that combine psychology, education, and technology. Our courses enable educational psychology to have an impact in classrooms across the globe. Our values are embedded in the work that we do, and they underpin our business culture.
Our Values:
Inclusivity – valuing others, respecting others, recognising and celebrating the contribution of all
Positivity – taking a positive outlook on challenges and embracing change and opportunity
Curiosity – seeking to reflect, learn, ask questions, and challenge orthodoxies
Integrity – acting fairly, honestly, and consistently
Growth – seeking growth and positive change for individuals and organisations
Sustainability – helping regain ecological balance.
We are an equal opportunity, flexible employer with offices in Greenwich, Canterbury, and Staines. Real Group has a strong culture of ethical business practice and values diversity and inclusion.
We build our team with talented, positive-thinking, and experienced individuals from diverse backgrounds. Working at Real Group brings many benefits, including:
Flexible working within a friendly, supportive team
Pension
Training and professional development opportunities
Health and dental plan
Access to free mental health support
Salary sacrifice options for purchasing a bicycle or leasing an electric car.
Real Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all.
To apply, please send your CV with a covering letter explaining how you meet the person specification and job description
We are looking to hold phone interviews on Weds 30th July and Thurs 31st July, and then F2F interviews on Weds 6th August.
Practical Details:
Hours: Core hours are 9:00 am to 5:00 pm, Monday to Friday. Some flexibility is available and can be discussed in line with business needs.
Occasional travel to the Greenwich office or marketing events in London may be required.
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Customer Sales Advisor – Dyslexia Action Shop employer: Real Group Ltd
Contact Detail:
Real Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor – Dyslexia Action Shop
✨Tip Number 1
Familiarise yourself with dyslexia and the products offered by the Dyslexia Action Shop. Understanding the needs of your potential customers will help you provide tailored support and demonstrate your passion for the role during interviews.
✨Tip Number 2
Brush up on your CRM skills, particularly with Metrilo, as this is a key part of the role. Consider taking online tutorials or courses to enhance your proficiency, which will show your commitment to excelling in the position.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlight any experiences where you resolved issues or upsold products, as this aligns perfectly with the responsibilities of a Customer Sales Advisor.
✨Tip Number 4
Network with current or former employees of Real Group if possible. Engaging with them can provide insights into the company culture and values, which you can reference in your conversations during the interview process.
We think you need these skills to ace Customer Sales Advisor – Dyslexia Action Shop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales administration. Use keywords from the job description, such as 'customer support', 'order management', and 'CRM systems', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain how your skills and experiences align with the values of Real Group. Emphasise your passion for helping others and your understanding of dyslexia, even if it's basic. Show that you are a proactive team player who is eager to contribute.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively, demonstrating your ability to communicate professionally.
Highlight Relevant Software Proficiency: Mention any experience you have with CRM systems like Metrilo or online sales platforms such as Magento2. If you have used similar tools, describe how you leveraged them to improve customer service or sales processes.
How to prepare for a job interview at Real Group Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this role is all about providing excellent service.
✨Familiarise Yourself with Dyslexia
While training will be provided, having a basic understanding of dyslexia and its impact on learning can set you apart. Research common challenges faced by individuals with dyslexia and think about how you can support them through your role.
✨Demonstrate Your Data Skills
Since the role involves using CRM systems like Metrilo, be prepared to discuss your experience with data management. Highlight any relevant skills or tools you've used in the past to track sales or manage customer interactions effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in this role, such as managing back-orders or handling returns, and prepare thoughtful responses that showcase your problem-solving abilities.