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For Companies At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for the team.
- Company: Join Real Estate Investar, part of MRI Software, a leader in property technology.
- Benefits: Enjoy 23 days annual leave, free healthcare, and a matched pension scheme.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Basic knowledge of Microsoft software and strong communication skills required.
- Other info: Must have a vehicle due to office location; entry-level position with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Main Purpose Of Role
The IT Support Technician will act as a key point of contact for IT support across the business, providing hands-on technical assistance, problem-solving expertise, and proactive support for hardware, software, and systems. This role will also contribute to the development and optimisation of our Microsoft 365 environment, including LMS integration, and may support training initiatives across platforms such as Business Central and Excel.
Key Responsibilities
- Technical Support & Problem Solving
- Respond to IT support requests via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex incidents to internal or external stakeholders as appropriate.
- Collaborate with IT partners to evaluate and implement recovery actions and preventative measures.
- Administration & Record Keeping
- Maintain accurate records of support requests, asset movements, and system changes.
- Support occasional ad hoc administrative tasks as required.
- Training & Enablement
- Provide user training and support on key systems such as Microsoft 365, Business Central, and Excel.
- Create and maintain user guides or training materials where needed.
- Act as a technical resource during onboarding and system rollouts.
- Systems & Infrastructure
- Support the build and configuration of the Microsoft 365 environment to meet business specifications.
- Assist with integration of Learning Management Systems (LMS) and other business tools.
- Ensure compliance with internal IT policies, procedures, and security standards.
- Hardware & Device Management
- Set up and configure new devices and workspaces for on-site and remote users.
- Maintain and update company IT assets, including inventory tracking and lifecycle management.
- Ensure timely distribution and support of equipment across both premises.
Skills And Experience
- Knowledge of Microsoft software at a competent user level (e.g., Outlook, Teams, Excel, SharePoint).
- Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
- Experience in asset management, including tracking, maintenance, and lifecycle control of IT equipment.
- Good understanding of overall IT security practices, including data protection and access control.
- Strong troubleshooting and fault-finding skills across hardware, software, and network issues.
- Well-organised and methodical, with the ability to manage own time efficiently and prioritise tasks.
- A proactive, can-do attitude with a willingness to learn and support wider business initiatives.
Desirable Skills And Experience
- Experience in 1st Line Support, Service Desk, or Systems Admin
- Understanding of LMS platforms
Enhanced Benefits
- Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays
- Matched Pension Scheme
- Life Assurance (4 times basic salary)
- FREE BUPA healthcare and Dental Plan
- Long Service Awards at 5, 10, 15, 20 and 30 years
Additional Information
Due to the location of the office and no local public transport routes, must be able to drive and have access to their own vehicle.
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IT Support Technician employer: Real Estate Investar | An MRI Software Company
Contact Detail:
Real Estate Investar | An MRI Software Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its various applications, especially Outlook, Teams, and Excel. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills for common hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will highlight your problem-solving expertise.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate this skill during the interview, so think of ways to convey complex ideas clearly.
✨Tip Number 4
Research the company and its IT environment, particularly their use of Learning Management Systems (LMS). Showing that you understand their specific needs and challenges can set you apart from other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the IT Support Technician role. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Make sure to emphasise your knowledge of Microsoft software, troubleshooting abilities, and any experience in 1st Line Support or Service Desk roles. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the IT Support Technician position. Mention your proactive attitude and willingness to learn, as these traits are valued in the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Real Estate Investar | An MRI Software Company
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Business Central, and Excel. Be prepared to discuss how you've used these tools in the past and how you can support others in using them effectively.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've diagnosed and resolved technical issues. Highlight your troubleshooting process and any successful outcomes to demonstrate your expertise.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The ability to communicate effectively with non-technical users is crucial, so think of examples where you've successfully done this before.
✨Demonstrate a Proactive Attitude
Emphasise your willingness to learn and take initiative. Share instances where you've gone above and beyond to support your team or improve processes, as this aligns well with the company's values.